Quality Assurance Analyst

Aflac; Windsor (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

11 paid holidays

Job summary

Aflac in Windsor, CT is seeking a Quality Assurance professional to monitor quality indicators, ensure regulatory compliance, and partner with internal teams to improve processes in a largely remote setting.

You will analyze data, prepare reports, and support project delivery while upholding the highest standards of accuracy and customer service. Bachelor's degree and 3+ years of related experience required; experience with FMLA and disability management preferred.

Qualifications

• Knowledge of state and federal FMLA regulations.
• Knowledge of medical disability management (preferred).
• Solid knowledge of regulatory compliance.
• Excellent verbal and written communications and interpersonal skills.
• Ability to interact and collaborate with various internal partners including leadership.

Responsibilities

• Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies.
• Identifies and corrects process gaps within service channels, implementing solutions for better performance.
• Prepares periodic reports on quality volumes.
• Mitigate negative impacts and loss of business.
• Supports project delivery by providing technical process expertise to align projects with established practices.
• Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
• Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions.
• Assess and evaluate projects deliverables and processes to identify opportunities for improvement.
• Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance.
• Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
• Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization.
• Performs other duties as required.

Skills

FMLA knowledge

Disability management knowledge

Regulatory compliance

Verbal & written communication

Cross-functional collaboration

MS Office

Analytical skills

Attention to detail

Fast learner

Education

Bachelor's degree

Job description

The Company: Aflac Columbus

The Location: Windsor, CT, US, 06095

The Division: PLADS

Job Id: 9812

Salary Range: $60,000 - $85,000

Job Posting End Date: September 16, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of state and federal FMLA regulations.
• Knowledge of medical disability management (preferred)
• Solid knowledge of regulatory compliance.
• Excellent verbal and written communications and interpersonal skills.
• Ability to interact and collaborate with various internal partners including leadership.
• Microsoft Office Suite.
• Strong analytical, problem-solving and investigative skills.
• Exceptional attention to detail.
• Ability to learn in a fast-paced environment.

Education & Experience Required

• Bachelor's Degree in Healthcare, Business Administration, or a related field
• 3 or more years of job related experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies.
• Identifies and corrects process gaps within service channels, implementing solutions for better performance.
• Prepares periodic reports on quality volumes.
• Mitigate negative impacts and loss of business
• Supports project delivery by providing technical process expertise to align projects with established practices.
• Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
• Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions.
• Assess and evaluate projects deliverables and processes to identify opportunities for improvement.
• Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance.
• Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
• Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization.
• Performs other duties as required.

Total Rewards

The salary range for this job is $60,000 - $85,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certificates, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market: Hartford