Telework-Eligible Child Support Case Analyst — Impactful

FDOT; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid vacations

10 paid holidays

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue's Child Support Program seeks a dedicated analyst in West Palm Beach to process cases and provide expert customer support. You will handle requests, coordinate with partners, and analyze data to chart next steps.

The role emphasizes problem solving, research, and precise documentation, with potential for telework after training and proficiency. Benefits are extensive and include health and retirement options.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Have not accepted a lateral transfer within the last 12 months ( excluding hardship lateral transfers ).

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Customer service

Research

Problem solving

Data gathering

Communication

Interpersonal skills

Job description

The Florida Department of Revenue's Child Support Program seeks a dedicated analyst in West Palm Beach to process cases and provide expert customer support. You will handle requests, coordinate with partners, and analyze data to chart next steps.

The role emphasizes problem solving, research, and precise documentation, with potential for telework after training and proficiency. Benefits are extensive and include health and retirement options.