CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005035

Florida; Orlando (FL); Hybrid; USD 42,000 - 55,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program is seeking a dedicated Child Support Case Processing Quality Assurance Specialist in Orlando. This role supports the team, reviews cases, and drives quality by analyzing data and providing feedback to colleagues.

You will engage in research, case reviews, and special projects, while ensuring timely and accurate processing, including handling inquiries and initiating responses.

Qualifications

• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through reporting, speaking, or presentations to diverse audiences.

Responsibilities

• Completing Quality Assurance tasks and reviews.
• Providing guidance and feedback to team members.
• Assisting with Collaborative Monitoring.
• Completing special projects and case reviews.
• Initiating and responding to requests.
• Researching and resolving case issues.
• Gathering information and analyzing data.

Skills

Quality Assurance

Data analysis

Communication

Research

Problem solving

Job description

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CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005035

Date: Oct 14, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885495

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005035

Position Number:73005035

Salary: $41,517.24 - $55,115.04 / annually

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

Orlando

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. *

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.

PREFERENCES:

• Preference given to candidates with prior experience in the Order Entry Process.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position will utilize Alternative Screening Criteria in lieu of an SVT.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:
ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32826 ORLANDO, FL, US, 32809 ORLANDO, FL, US, 32822 ORLANDO, FL, US, 32811 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32808 ORLANDO, FL, US, 32803 ORLANDO, FL, US, 32833 ORLANDO, FL, US, 32812 ORLANDO, FL, US, 32805 ORLANDO, FL, US, 32835 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32831 ORLANDO, FL, US, 32810 ORLANDO, FL, US, 32804 ORLANDO, FL, US, 32821 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32825 ORLANDO, FL, US, 32819 ORLANDO, FL, US, 32807 ORLANDO, FL, US, 32827

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.