Remote QA Lead - Compliance & Training Champion

YMCA of San Diego County; San Diego (CA); Hybrid; USD 47,000 - 57,000; Full time

Job summary

YMCA of San Diego County seeks a Quality Assurance Specialist Lead to supervise QA staff, ensure contract compliance, and uphold program integrity across San Diego County. You will develop procedures, deliver trainings, and coordinate QA activities with a focus on data management and regulatory updates.

Responsibilities include monitoring program quality, creating SOPs, and leading staff training on policies and data systems.

Qualifications

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required.
• A minimum of six (6) years’ work experience required in: Four (4) years of experience contract compliance within a community-based organization serving children, youth, families and/or adults; Two (2) years of experience of program coordination in comparable state or local funded subsidy childcare or child development program.

Responsibilities

• Oversee and guide staff in managing contract deliverables, ensuring contract compliance, optimizing workflow and business practices, and maintaining quality assurance and reporting requirements.
• Develop, implement, and refine trainings for new program staff, as well as ongoing training for existing staff to keep them updated on new regulations.
• Ensure departmental compliance with state, county, and agency regulations by overseeing the regular monitoring of program quality.
• Independently interpret rules, regulations, and timelines pertaining to programs, and create Standard Operating Procedures, memorandums, and training materials accordingly.
• Coordinate training sessions covering departmental standard operating procedures, policies, participant services, and data management systems.
• Maintain audit results using report templates, analyze findings, and develop plans for improvement.
• Utilize audit data to identify areas for improvement and resolve workflow issuesCollaborate with leadership in developing and implementing the overall departmental operating and strategic plan
• Lead and participate in software product testing to ensure functionality; Develop subsequent software and data collection forms, standard operating procedures, training materials, and training calendars
• Lead the team in data entry into program software systems, review and maintain database systems, and track information for program statistics and preparation of program reports

Skills

Staff supervision

Training & development

Regulatory interpretation

Contract compliance

Data management

Communication

Education

Bachelor’s degree in related field

Job description

YMCA of San Diego County seeks a Quality Assurance Specialist Lead to supervise QA staff, ensure contract compliance, and uphold program integrity across San Diego County. You will develop procedures, deliver trainings, and coordinate QA activities with a focus on data management and regulatory updates.

Responsibilities include monitoring program quality, creating SOPs, and leading staff training on policies and data systems.