Clinical QA & Compliance Lead

Helpline Youth Counseling; Whittier (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health

Dental

Vision

EAP

403b

Job summary

Helpline Youth Counseling is seeking a Clinical Quality Assurance Specialist to oversee internal and external contract auditing and documentation under the Director of Quality Assurance. You will monitor clinical programs and coordinate non-clinical counseling services, collaborating with program managers and staff to ensure compliance and quality.

The role emphasizes QA reviews, documentation accuracy, training on standards, and participation in meetings.

Qualifications

• Master's degree required in counseling, social work, or related field.
• Excellent planning and organizational skills.
• Valid driver's license and clean driving record.
• Ability to communicate effectively in writing and verbally.
• Willingness to work a flexible schedule, including some evenings and weekends.
• Ability to pass background checks and criminal clearance.
• Maintains confidentiality in agency operations, personnel, and clients.
• Maintains positive communication with staff, clients, and visitors.
• Supports existing agency policies, principles and missions.

Responsibilities

• Oversee internal and external contract auditing and documentation.
• Monitor clinical programs and coordinate non-clinical counseling services.
• Provide clinical documentation expertise for contracts with DMH, SAPC-DMC and others.
• Provide staff training on documentation and clinical considerations.
• Participate in program meetings including LA County DMH QIC meetings.
• Identify and address noncompliance with contract terms and advise improvements.
• Lead internal QA review meetings with program management.
• Assist in writing corrective action plans and provide QA feedback.
• Report to QA Director on service quality and contract compliance.
• Present improvement results and performance measures to upper management.
• Conduct clinical case review meetings with program management and staff.
• Collaborate on Feedback Informed Treatment outcome measures.

Skills

Organizational skills

Communication skills

Flexibility

Driver's license

Background checks

Education

Master's degree in counseling, social work or related field

Job description

Helpline Youth Counseling is seeking a Clinical Quality Assurance Specialist to oversee internal and external contract auditing and documentation under the Director of Quality Assurance. You will monitor clinical programs and coordinate non-clinical counseling services, collaborating with program managers and staff to ensure compliance and quality.

The role emphasizes QA reviews, documentation accuracy, training on standards, and participation in meetings.