Quality Assurance Specialist Lead - Procedures & Training

YMCA of San Diego County; San Diego (CA); Hybrid; USD 47,000 - 57,000; Full time

Job summary

YMCA of San Diego County seeks a Quality Assurance Specialist Lead to supervise QA staff, ensure contract compliance, and uphold program integrity across San Diego County. You will develop procedures, deliver trainings, and coordinate QA activities with a focus on data management and regulatory updates.

Responsibilities include monitoring program quality, creating SOPs, and leading staff training on policies and data systems.

Qualifications

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required.
• A minimum of six (6) years’ work experience required in: Four (4) years of experience contract compliance within a community-based organization serving children, youth, families and/or adults; Two (2) years of experience of program coordination in comparable state or local funded subsidy childcare or child development program.

Responsibilities

• Oversee and guide staff in managing contract deliverables, ensuring contract compliance, optimizing workflow and business practices, and maintaining quality assurance and reporting requirements.
• Develop, implement, and refine trainings for new program staff, as well as ongoing training for existing staff to keep them updated on new regulations.
• Ensure departmental compliance with state, county, and agency regulations by overseeing the regular monitoring of program quality.
• Independently interpret rules, regulations, and timelines pertaining to programs, and create Standard Operating Procedures, memorandums, and training materials accordingly.
• Coordinate training sessions covering departmental standard operating procedures, policies, participant services, and data management systems.
• Maintain audit results using report templates, analyze findings, and develop plans for improvement.
• Utilize audit data to identify areas for improvement and resolve workflow issuesCollaborate with leadership in developing and implementing the overall departmental operating and strategic plan
• Lead and participate in software product testing to ensure functionality; Develop subsequent software and data collection forms, standard operating procedures, training materials, and training calendars
• Lead the team in data entry into program software systems, review and maintain database systems, and track information for program statistics and preparation of program reports

Skills

Staff supervision

Training & development

Regulatory interpretation

Contract compliance

Data management

Communication

Education

Bachelor’s degree in related field

Job description

Overview

The Quality Assurance Specialist Lead is responsible for supervising a team and upholding standards of quality, ensuring program integrity, developing procedures, and ensuring compliance with data and program regulations consistently. Additionally, this position oversees staff training and group facilitation on an ongoing basis. The Quality Assurance Specialist Lead is tasked with supervising and coordinating the Quality Assurance Team, ensuring adherence to contract deliverables, complying with CA State contracts, establishing efficient workflow and business practices, conducting quality assurance checks, and meeting state reporting requirements for a large department.

SCHEDULE:

• Monday through Friday, 8:00 a.m. - 4:30 p.m.

WORK DESIGNATION:

• Remote (must work within San Diego County Region)
• In-person work required up to five (5) days per week at our Chula Vista, North Park, or Escondido office during the full duration of department-wide new and ongoing trainings
• Please note that the work designation may change based on business needs.

PROGRAM SUMMARY:

The Quality Assurance Specialist Lead will be responsible for Provider Support Service or Family Support Services - Procedures and Training: Conduct training sessions for new program staff on departmental policies, procedures, and data management systems, and provide ongoing training to existing staff on regulatory updates and procedural changes. Assist in developing and maintaining training materials, presentations, and facilitation methods to support continuous quality improvement and effective learning. Develop and deliver training sessions covering department policies, participant services, and system workflows. Prepare written communications to inform staff of new or revised policies, procedures, and services, ensuring consistent understanding and implementation across the department.

Responsibilities

• Oversee and guide staff members in managing contract deliverables, ensuring contract compliance, optimizing workflow and business practices, and maintaining quality assurance and reporting requirements
• Develop, implement, and refine trainings for new program staff, as well as ongoing training for existing staff to keep them updated on new regulations
• Ensure departmental compliance with state, county, and agency regulations by overseeing the regular monitoring of program quality
• Independently interpret rules, regulations, and timelines pertaining to programs, and create Standard Operating Procedures, memorandums, and training materials accordingly
• Coordinate training sessions covering departmental standard operating procedures, policies, participant services, and data management systems
• Maintain audit results using report templates, analyze findings, and develop plans for improvement
• Utilize audit data to identify areas for improvement and resolve workflow issuesCollaborate with leadership in developing and implementing the overall departmental operating and strategic plan
• Lead and participate in software product testing to ensure functionality; Develop subsequent software and data collection forms, standard operating procedures, training materials, and training calendars
• Lead the team in data entry into program software systems, review and maintain database systems, and track information for program statistics and preparation of program reports

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County
• Ability to travel outside San Diego County for trainings and conferences, including some occasional overnight travel

SUPERVISORY RESPONSIBILITIES:

• Quality Assurance Specialist and/or Subsidy Support Specialist, Subsidy Support Specialist Advanced

Qualifications

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required AND,
• A minimum of six (6) years’ work experience required in:
  • Four (4) years of experience contract compliance within a community-based organization serving children, youth, families and/or adults
  • Two (2) years of experience of program coordination in comparable state or local funded subsidy childcare or child development program

JOB COMPETENCIES:

• Demonstrated experience, sensitivity, and competency in working with groups and individuals of diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, with the ability to coach and model in this area
• Demonstrated ability to interpret and communicate complex contract regulations effectively
• Demonstrated participation in specific program policy, technology, or customer service projects aimed at increasing program efficiencies
• Strong customer service, conflict de-escalation, active listening, and communication skills; ability to coach and model in this area
• Ability to read and interpret regulations, contracts, policies, and other complex materials
• Ability to communicate clearly and effectively, including the interpretation of regulations, contracts, policies, and complex programming
• Strong proven leadership skills, with the ability to work effectively independently as well as part of a team
• Strong interpersonal skills, including the ability to build trust and work effectively with a diverse range of people
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $34.43 - USD $41.32 /Hr.