Remote Public-Trust Call Center Agent (Bilingual)

TeleSolv Consulting; United States; Remote; USD 22,000 - 25,000; Full time

Job summary

TeleSolv Consulting is hiring a Call Center Representative (Remote) to support Federal Services. The role requires handling public inquiries, providing accurate, approved information, and maintaining documentation in the system. Candidates must be U.S.

citizens and able to obtain a Public Trust clearance. The position is full-time and remote, with shifts across US time zones. A minimum high school diploma is required and prior customer service experience is preferred.

Qualifications

• Must be a U.S Citizen.
• MUST hold a Public Trust or the ability to obtain one.
• At least one year of experience in a customer service role.
• Strong written and verbal communication skills.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to resolve and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Skills

Customer service

Communication

Remote work

Time management

Documentation accuracy

Education

High School Diploma or GED

Job description

TeleSolv Consulting is hiring a Call Center Representative (Remote) to support Federal Services. The role requires handling public inquiries, providing accurate, approved information, and maintaining documentation in the system. Candidates must be U.S.

citizens and able to obtain a Public Trust clearance. The position is full-time and remote, with shifts across US time zones. A minimum high school diploma is required and prior customer service experience is preferred.