Remote Customer Success Manager: Onboarding to Renewals

Canals; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Canals is hiring a Customer Success Manager to own post-sale relationships for a portfolio of accounts, leading onboarding, training, adoption, and renewals. You’ll translate product value into outcomes for customers and help teams scale with Canals’ automation platform.

We value problem-solvers who communicate clearly, build playbooks, and thrive in fast-moving, remote-first environments across North and South America.

Qualifications

• 5–8 years in Customer Success for B2B SaaS.
• Experience building playbooks, processes, or systems from scratch.
• Proven success driving product adoption, training end users.
• Experience owning renewals and driving retention.
• Comfortable navigating ambiguity and creating clarity.
• Strong communication and relationship-building skills.
• Experience with enterprise customers preferred.

Responsibilities

• Own a portfolio of customer relationships, driving adoption, retention, and renewals.
• Lead onboarding and training sessions for quick rollout.
• Monitor usage and engagement to identify adoption gaps and renewal risks.
• Partner with Product and Engineering to surface customer insights and resolve issues.
• Facilitate regular business reviews to demonstrate ROI.
• Contribute to scalable systems, playbooks, and processes as we grow.
• Champion a customer-first mindset across Canals.

Skills

Customer success

Account management

Relationship building

Communication

Problem solving

Job description

Canals is hiring a Customer Success Manager to own post-sale relationships for a portfolio of accounts, leading onboarding, training, adoption, and renewals. You’ll translate product value into outcomes for customers and help teams scale with Canals’ automation platform.

We value problem-solvers who communicate clearly, build playbooks, and thrive in fast-moving, remote-first environments across North and South America.