Remote Provider Support Specialist

Aging Services of North Central Massachusetts; Leominster (MA); On-site; USD 45,000 - 66,000; Full time

Job summary

Aging Services of North Central Massachusetts seeks a dedicated service coordinator to act as a liaison among consumers, providers, and case managers. The role emphasizes timely service implementation, data entry for authorizations, and proactive communication with clients to ensure satisfaction.

The ideal candidate will have at least a high school diploma, strong communication and computer skills, and the ability to work independently in a busy, onsite setting in Massachusetts.

Qualifications

• Requires a high school diploma or equivalent; associate degree preferred.
• Strong communication and interpersonal skills are essential.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Serve as liaison between consumers, providers, and case managers to coordinate services.
• Document service coordination activities and authorizations per policy.
• Maintain notes, referrals, and billing-related records; support program staff.

Skills

Communication

Multitasking

Office software

Driver's license

Education

High school diploma or equivalent

Associate's degree in human services or related field preferred

Tools

Microsoft Office

Job description

Aging Services of North Central Massachusetts seeks a dedicated service coordinator to act as a liaison among consumers, providers, and case managers. The role emphasizes timely service implementation, data entry for authorizations, and proactive communication with clients to ensure satisfaction.

The ideal candidate will have at least a high school diploma, strong communication and computer skills, and the ability to work independently in a busy, onsite setting in Massachusetts.