Provider Support Specialist - PART TIME

Aging Services of North Central Massachusetts; Leominster (MA); On-site; USD 45,000 - 66,000; Full time

Job summary

Aging Services of North Central Massachusetts seeks a dedicated service coordinator to act as a liaison among consumers, providers, and case managers. The role emphasizes timely service implementation, data entry for authorizations, and proactive communication with clients to ensure satisfaction.

The ideal candidate will have at least a high school diploma, strong communication and computer skills, and the ability to work independently in a busy, onsite setting in Massachusetts.

Qualifications

• Requires a high school diploma or equivalent; associate degree preferred.
• Strong communication and interpersonal skills are essential.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Serve as liaison between consumers, providers, and case managers to coordinate services.
• Document service coordination activities and authorizations per policy.
• Maintain notes, referrals, and billing-related records; support program staff.

Skills

Communication

Multitasking

Office software

Driver's license

Education

High school diploma or equivalent

Associate's degree in human services or related field preferred

Tools

Microsoft Office

Job description

Description

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

Values

• Collaboration – communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.
• Compassion – work with “heart” to be kind, caring and willing to help our consumers in their journey.
• Consumer-Centric – committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.
• Empowerment – strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.
• Integrity – adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

General Description

This role serves as a liaison between consumers, providers, and case managers, ensuring efficient service implementation and client satisfaction within the Aging Services of North Central Massachusetts. Key responsibilities include coordinating service activities, tracking service implementations, maintaining provider relationships, auditing vendor records, and managing data entry for service authorizations. The role also involves regular communication with consumers, updating care plans, and supporting program staff in addressing billing discrepancies and maintaining accurate documentation. Additionally, it requires participation in meetings, trainings, and other supervisory sessions as needed.

Role and Responsibilities

• Act as liaison between consumers, providers, and case managers by:
• Providing support through ensuring rapid and successful implementation of services for all consumers.
• Tracking implementation of services.
• Contacting consumers routinely regarding their services to ensure satisfaction and resolve complaints.
• Document service coordination activities and service authorizations in accordance with policies.
• Perform SAMS data entry for all services, including changes to care plan, permanent and one-time schedule changes, implementation of new schedules, and changes in service provider.
• Maintain journal notes, activities and referrals; work in conjunction with fiscal and program staff to research, distribute and/or correct billing discrepancies and authorization reports.
• Provide information and feedback to the Provider Relations Manager and/or Director of Quality Development regarding provider performance.
• Attend in‑services, training, meetings and supervision as required.
• Maintain positive working relationships with case managers, GSSCs, managers and provider agency staff.
• Other duties as assigned.

Qualifications and Education Requirements

Minimum of high school degree or equivalent. An associate’s degree in human services or a related field is preferred. The ideal candidate must be able to work with a diverse population, make mature judgments, possess good communication skills, and maintain effective interpersonal relationships.

The Ideal Candidate Will Have

• Ability to work independently and within a team to meet deadlines.
• Ability to multi‑task in a busy environment.
• Ability to manage change with a positive attitude.
• Ability to be productive in a remote work setting.
• Proficient computer and Microsoft Office skills.
• Valid driver’s license and legally insured and registered motor vehicle; a copy of current license and registration will be on file.

Physical Requirements

• Onsite position.
• Capacity to see computer screen, read written material, and drive a car.
• Capacity to hear and speak on the telephone.
• Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
• Capacity to climb stairs.
• Ability to sit or stand for extended periods of time.
• Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, pushing and pulling of objects.
• Occasional bending, squatting, twisting to perform work functions.
• Occasional capacity to lift up to 25 pounds.

Mental Requirements

• Capacity to deal rationally and calmly with varying personalities.
• Capacity to work well in fast‑paced, rapidly changing environment.

Environmental Requirements

• Must be able to tolerate by-products of office machine operation.
• Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.

Additional Information

Aging Services of North Central Massachusetts reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.