Remote Provider Success Lead - Rollouts & Training

Astrana Health, Inc.; Monterey Park (CA); Remote; USD 120,000 - 130,000; Full time

Job summary

Astrana Health, Inc. is seeking a Provider Success Lead to own the rollout and adoption of provider-facing tools, from kickoff to stabilization, across clinics in the U.S.

This role leads end-to-end implementations, designs and delivers training for physicians and staff, and acts as the voice of providers to the product team. Reporting to Strategy and Operations, you will build playbooks, collaborate with product, engineering, network/provider relations, care management, and data teams, and

Qualifications

• 5+ years in implementation, customer success, or training roles for healthcare technology, with at least two end-to-end provider-facing implementations you personally led
• Demonstrated experience designing and delivering training to clinicians or practice staff
• Strong project management discipline; you keep multiple workstreams organized and communicate status clearly to executives and front-line users alike
• Track record of working across product, engineering, operations, and field teams without direct authority
• Clear, concise written and verbal communication

Responsibilities

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management
• Design and deliver training programs (live, virtual, and self-serve) for physicians, office managers, and clinical staff, tailored to practice workflows
• Build the implementation and training playbook: templates, runbooks, adoption metrics, and feedback loops
• Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts
• Track and report adoption, time-to-go-live, training completion, and provider satisfaction; translate field feedback into prioritized product requirements
• Serve as escalation point for implementation issues and establish a provider-facing support model
• As the client base grows, help scope, hire, and onboard additional team members

Skills

Implementation experience

Training delivery

Project management

Cross-functional collaboration

Communication

Job description

Astrana Health, Inc. is seeking a Provider Success Lead to own the rollout and adoption of provider-facing tools, from kickoff to stabilization, across clinics in the U.S.

This role leads end-to-end implementations, designs and delivers training for physicians and staff, and acts as the voice of providers to the product team. Reporting to Strategy and Operations, you will build playbooks, collaborate with product, engineering, network/provider relations, care management, and data teams, and