Provider Success Lead

Astrana Health, Inc.; Monterey Park (CA); Teletrabalho; USD 120 000 - 130 000; Tempo integral

Resumo da oferta

Astrana Health, Inc. is seeking a Provider Success Lead to own the rollout and adoption of provider-facing tools, from kickoff to stabilization, across clinics in the U.S.

This role leads end-to-end implementations, designs and delivers training for physicians and staff, and acts as the voice of providers to the product team. Reporting to Strategy and Operations, you will build playbooks, collaborate with product, engineering, network/provider relations, care management, and data teams, and

Qualificações

• 5+ years in implementation, customer success, or training roles for healthcare technology, with at least two end-to-end provider-facing implementations you personally led
• Demonstrated experience designing and delivering training to clinicians or practice staff
• Strong project management discipline; you keep multiple workstreams organized and communicate status clearly to executives and front-line users alike
• Track record of working across product, engineering, operations, and field teams without direct authority
• Clear, concise written and verbal communication

Responsabilidades

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management
• Design and deliver training programs (live, virtual, and self-serve) for physicians, office managers, and clinical staff, tailored to practice workflows
• Build the implementation and training playbook: templates, runbooks, adoption metrics, and feedback loops
• Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts
• Track and report adoption, time-to-go-live, training completion, and provider satisfaction; translate field feedback into prioritized product requirements
• Serve as escalation point for implementation issues and establish a provider-facing support model
• As the client base grows, help scope, hire, and onboard additional team members

Conhecimentos

Implementation experience

Training delivery

Project management

Cross-functional collaboration

Communication

Descrição da oferta de emprego

Provider Success Lead

Department: Strategy and Operations

Employment Type: Full Time

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Reporting To: Felicia Hsu

Compensation: $120,000 - $130,000 / year

Description

Astrana Health builds technology and services that help independent providers succeed in value-based care. As our provider and client base grows, we need someone to own how our provider-facing tools get rolled out, adopted, and used well. You will lead implementations end to end, design and deliver training for physicians and practice staff, and be the voice of the provider back into our product team. This is the first dedicated hire in this function; you will help define the playbook and, as the function scales, help build and lead the team.

What You'll Do

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management
• Design and deliver training programs (live, virtual, and self-serve) for physicians, office managers, and clinical staff, tailored to practice workflows
• Build the implementation and training playbook: templates, runbooks, adoption metrics, and feedback loops
• Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts
• Track and report adoption, time-to-go-live, training completion, and provider satisfaction; translate field feedback into prioritized product requirements
• Serve as escalation point for implementation issues and establish a provider-facing support model
• As the client base grows, help scope, hire, and onboard additional team members

Qualifications

• 5+ years in implementation, customer success, or training roles for healthcare technology, with at least two end-to-end provider-facing implementations you personally led
• Demonstrated experience designing and delivering training to clinicians or practice staff
• Strong project management discipline; you keep multiple workstreams organized and communicate status clearly to executives and front-line users alike
• Track record of working across product, engineering, operations, and field teams without direct authority
• Clear, concise written and verbal communication

Strong plus

• Experience in value-based care (MSO, IPA, ACO, Medicare Advantage, risk-bearing groups)
• Familiarity with EHR workflows, care gap/quality tools, HCC coding workflows, or population health platforms
• Prior experience standing up a new function or team

How we measure success in year one

• Defined, repeatable implementation and training playbook in use
• Measurable adoption targets hit across assigned rollouts
• Provider satisfaction with tools and onboarding trending up
• Product team has a structured channel for field feedback that influences the roadmap

Environmental Job Requirements and Working Conditions

• This position is remotely based in the U.S.
• The total compensation target pay range for this role is: $120,000 - $130,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and affirming action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.