Provider Success Lead: Implementation & Training

Astrana Health, Inc.; Monterey Park (CA); Remote; USD 120,000 - 130,000; Full time

Job summary

Astrana Health, Inc. is seeking a provider-implementation lead to own rollout of provider-facing tools, train physicians and staff, and drive adoption across value-based care initiatives.

You will shape playbooks, coordinate with product, engineering, and care teams, and help scale the function as the client base grows. This is the first dedicated hire in this function, with responsibilities spanning end-to-end implementations, training program design, and team-building to support providers and

Qualifications

• 5+ years in implementation, customer success, or training roles for healthcare technology, with at least two end-to-end provider-facing implementations you personally led
• Demonstrated experience designing and delivering training to clinicians or practice staff
• Strong project management discipline; you keep multiple workstreams organized and communicate status clearly to executives and front-line users alike
• Track record of working across product, engineering, operations, and field teams without direct authority
• Clear, concise written and verbal communication

Responsibilities

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management
• Design and deliver training programs (live, virtual, and self-serve) for physicians, office managers, and clinical staff, tailored to practice workflows
• Build the implementation and training playbook: templates, runbooks, adoption metrics, and feedback loops
• Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts
• Track and report adoption, time-to-go-live, training completion, and provider satisfaction; translate field feedback into prioritized product requirements
• Serve as escalation point for implementation issues and establish a provider-facing support model
• As the client base grows, help scope, hire, and onboard additional team members

Skills

Provider-facing implementations

Training design for clinicians

Cross-functional collaboration

Project management

Executive communication

Job description

Astrana Health, Inc. is seeking a provider-implementation lead to own rollout of provider-facing tools, train physicians and staff, and drive adoption across value-based care initiatives.

You will shape playbooks, coordinate with product, engineering, and care teams, and help scale the function as the client base grows. This is the first dedicated hire in this function, with responsibilities spanning end-to-end implementations, training program design, and team-building to support providers and