Remote Client Services Analyst II | Data-Driven Support

Gainwell Technologies LLC; Oregon; Hybrid; USD 45,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction.

You will collaborate with cross-functional teams, monitor SLAs, prepare reports and dashboards, and help drive continuous improvement in a

Qualifications

• HS Diploma/GED required.
• 3-5+ years in client services or related field.
• Experience in client-facing role supporting service delivery or operations.
• Strong analytical skills to interpret data and identify trends.
• Strong communication and problem-solving abilities; able to manage multiple priorities.
• Experience with reporting tools, CRM systems, or Microsoft Office.

Responsibilities

• Monitor performance and ensure alignment with service level agreements.
• Act as primary contact for client inquiries and coordinate issue resolution.
• Analyze service data and trends to identify improvement opportunities.
• Prepare reports, dashboards, and communications on service performance.
• Collaborate with operations, account management, and cross-functional teams.

Skills

Analytical thinking

Communication skills

Problem-solving

Multitasking

Data interpretation

Education

HS Diploma/GED

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Gainwell Technologies LLC is seeking a Client Services Analyst II to support client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction.

You will collaborate with cross-functional teams, monitor SLAs, prepare reports and dashboards, and help drive continuous improvement in a