Remote Property Claims Team Lead

National General; United States; On-site; USD 80,000 - 137,000; Full time

Job summary

National General is seeking an experienced Property Claims Associate Manager to lead a remote team of adjusters handling homeowners claims across Georgia and surrounding territories. You will provide daily leadership, coaching, and technical guidance to ensure quality outcomes and regulatory compliance.

The role focuses on complex wind, hail, water, roof, and total loss claims, with responsibilities including investigations, coverage analysis, authority decisions, and strategic resolution.

Qualifications

• Leadership experience in Property Claims.
• Strong background handling Homeowners Property claims.
• Experience leading remote or geographically dispersed teams.
• Expertise in coverage investigations and claim resolution.
• Experience with wind, hail, water, roof, and total loss claims.
• Advanced Xactimate estimating experience.
• Strong understanding of claim processes, authority levels, and operational best practices.

Responsibilities

• Lead, mentor, and develop a remote team of approximately 5 property claims adjusters.
• Provide technical expertise and oversight on homeowners property claims, including complex water, wind, hail, roof, and total loss losses.
• Support adjusters through claim investigations, coverage analysis, authority decisions, and claim resolution strategies.
• Partner with consultants and leadership teams to ensure consistency in claim handling processes, estimating standards, and authority guidelines.
• Monitor team performance, workloads, customer experience, and quality outcomes.
• Coach adjusters through escalated claim situations and coverage concerns, ensuring appropriate handling and collaboration with internal partners.
• Drive continuous improvement through training, mentoring, and talent development initiatives.
• Foster a collaborative and engaged remote team culture while maintaining accountability and performance standards.

Skills

Leadership

Homeowners Claims

Remote Team Leadership

Coverage Investigations

Claim Resolution

Xactimate

Communication

Coaching

Team Development

High-volume Claims

Georgia Market

Tools

Xactimate

Job description

National General is seeking an experienced Property Claims Associate Manager to lead a remote team of adjusters handling homeowners claims across Georgia and surrounding territories. You will provide daily leadership, coaching, and technical guidance to ensure quality outcomes and regulatory compliance.

The role focuses on complex wind, hail, water, roof, and total loss claims, with responsibilities including investigations, coverage analysis, authority decisions, and strategic resolution.