Remote Property Claims Lead — Homeowners

Allstate Insurance Company; Atlanta (GA); Hybrid; USD 80,000 - 137,000; Full time

Benefits offered by this job

Connectivity reimbursement

Job summary

National General Insurance, part of The Allstate Corporation, seeks an experienced Property Claims Associate Manager to lead a remote Georgia-based team of adjusters handling homeowners claims across Georgia and neighboring territories.

You will drive claim quality, oversee investigations and coverage decisions, and mentor staff to ensure compliant processes and excellent customer outcomes in a fast-paced environment.

Qualifications

• Leadership in property claims leadership roles.
• Strong background handling Homeowners Property claims.
• Experience leading remote teams.
• Expertise in coverage investigations.
• Experience with wind, hail, water, roof, and total loss claims.
• Advanced Xactimate estimating experience.
• Strong understanding of claim processes, authority levels, and operational best practices.
• Excellent communication, coaching and relationship-building skills.
• Proven ability to prioritize work and manage competing priorities.
• Experience managing high-volume property claim environments.
• Familiarity with Southeast markets, particularly Georgia.

Responsibilities

• Lead, mentor, and develop a remote team of approximately 5 property claims adjusters.
• Provide technical expertise and oversight on homeowners property claims, including complex wind, hail, water, roof, and total loss losses.
• Support adjusters through claim investigations, coverage analysis, authority decisions, and claim resolution strategies.
• Partner with consultants and leadership teams to ensure consistency in claim handling processes, estimating standards, and authority guidelines.
• Monitor team performance, workloads, customer experience, and quality outcomes.
• Coach adjusters through escalated claim situations and coverage concerns, ensuring appropriate handling and collaboration with internal partners.
• Drive continuous improvement through training, mentoring, and talent development initiatives.
• Foster a collaborative and engaged remote team culture while maintaining accountability and performance standards.

Skills

Leadership

Remote leadership

Property claims

Xactimate

Communication

Coaching

Mentoring

Claims analysis

Tools

Xactimate

Job description

National General Insurance, part of The Allstate Corporation, seeks an experienced Property Claims Associate Manager to lead a remote Georgia-based team of adjusters handling homeowners claims across Georgia and neighboring territories.

You will drive claim quality, oversee investigations and coverage decisions, and mentor staff to ensure compliant processes and excellent customer outcomes in a fast-paced environment.