Remote Property Claims Specialist

State Farm; San Antonio (TX); Remote; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Annual raise and bonus

Educational benefits

Retirement plan

Paid time off

Job summary

State Farm in San Antonio, TX is seeking a Property Field Inspection Claim Specialist to handle home and commercial property claims, from on-site inspections to final settlement. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

The role requires interaction with policyholders and agents, rigorous documentation, and the ability to work from a mobile office with occasional travel beyond the local area.

Qualifications

• Investigate problems, evaluate information, and make well-supported decisions.
• Interpret detailed policies and apply them to real-world situations.
• Learn unfamiliar concepts quickly and apply knowledge in practice.
• Interact effectively with policyholders, agents, and stakeholders.
• Communicate clearly and empathetically with customers.
• Maintain detail orientation with strong organizational and analytical skills.
• Use mobile/desktop tools to document and support claims in field/remotely.
• Demonstrate physical agility for inspections on residential/commercial structures.
• Complete Rope and Harness Safety Training if required.
• Hold a valid driver’s license.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, agents, and other involved parties to gather information and resolve claims efficiently.
• Provide exceptional customer service throughout the claims process.
• Gather evidence, document findings, and prepare detailed reports to support claims.
• Investigate and adjust property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine validity of claims and compliance with regulations.
• Negotiate and settle claims within authorized limits according to policy provisions.

Skills

Investigate problems

Policy interpretation

Rapid learning

Stakeholder communication

Customer service

Detail oriented

Mobility tools proficiency

Physical agility

Rope & Harness Safety Training

Driver's license

Education

Bachelor’s Degree in related field

Tools

Xactimate

XactContents

Job description

State Farm in San Antonio, TX is seeking a Property Field Inspection Claim Specialist to handle home and commercial property claims, from on-site inspections to final settlement. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

The role requires interaction with policyholders and agents, rigorous documentation, and the ability to work from a mobile office with occasional travel beyond the local area.