Remote Property Claims Field Specialist II

Nationwide; Atlanta (GA); On-site; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Company-paid pension plan

Paid time off

Job summary

Nationwide is seeking a Field Claims Specialist II for property claims in the Metro Atlanta area with remote work and regular field visits. You will investigate and settle moderate to severe property claims, including rooftop inspections and on-site visits, often in a home-based setting with travel to claim locations.

The role requires 3–5 years of property claims experience, strong communication skills, and proficiency in Xactimate.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency.
• Strong written & verbal communication skills.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

Skills

Xactimate

Construction

Customer service

Communication skills

Claims handling

Education

Undergraduate degree

Tools

Claims software

Job description

Nationwide is seeking a Field Claims Specialist II for property claims in the Metro Atlanta area with remote work and regular field visits. You will investigate and settle moderate to severe property claims, including rooftop inspections and on-site visits, often in a home-based setting with travel to claim locations.

The role requires 3–5 years of property claims experience, strong communication skills, and proficiency in Xactimate.