Remote Property Claims Examiner II - Customer-Focused

Mercury Insurance Co.; United States; Remote; USD 77,000 - 142,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly (US)

Paid time off

Bonus programs

Medical, dental, vision insurance

401(k) with company match

Education assistance

Professional development

Company recognition

Job summary

Mercury Insurance is seeking a Property Claims Examiner 2 to investigate homeowner claims of moderate complexity, write damage estimates, and coordinate with on-site vendors. The role emphasizes excellent customer service, timely communication, and effective use of imagery/video for assessments.

The position may require in-person interviews and offers pay scales that vary by state within the United States, with flexibility for remote work in many cases.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Ability to obtain state-specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity promptly and efficiently.
• Use imagery and video tech to identify damage and write estimates from a virtual setting.
• Determine coverage by comparing facts against policy and adjust accordingly.
• Establish reserves within authority and negotiate settlements or escalate to supervisor.
• Communicate with insureds and representatives to resolve issues and ensure satisfaction.
• Manage claims workload and monitor progress and expenses toward resolution.
• May direct/monitor other files handled by independent adjusters.

Skills

Customer service

Communication

Negotiation

Time management

Adaptability

Education

Bachelor’s degree preferred

Equivalent education/experience

Tools

Xactimate

Job description

Mercury Insurance is seeking a Property Claims Examiner 2 to investigate homeowner claims of moderate complexity, write damage estimates, and coordinate with on-site vendors. The role emphasizes excellent customer service, timely communication, and effective use of imagery/video for assessments.

The position may require in-person interviews and offers pay scales that vary by state within the United States, with flexibility for remote work in many cases.