Property Claims Examiner II: Restoration & Inspections

Mercury Insurance Company; United States; Remote; USD 63.000 - 142.000; Vollzeit

Zusammenfassung

Mercury Insurance Company is seeking a Property Claims Examiner after completing the training program, to investigate and settle homeowner claims involving fire, water, and weather, providing timely and courteous service.

The role covers taking photos, measurements, virtual inspections, and preparing repair estimates while applying policy provisions and regulatory standards. Strong communication with insureds and vendors is essential.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.

Aufgaben

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Mercury Insurance Company is seeking a Property Claims Examiner after completing the training program, to investigate and settle homeowner claims involving fire, water, and weather, providing timely and courteous service.

The role covers taking photos, measurements, virtual inspections, and preparing repair estimates while applying policy provisions and regulatory standards. Strong communication with insureds and vendors is essential.