Homeowners Property Claims Specialist II

Mercury Insurance Services, LLC; United States; Remote; USD 65,000 - 140,000; Full time

Job summary

Mercury Insurance Services, LLC is seeking a Property Claims Examiner to investigate and settle homeowners claims of moderate complexity after completing the training program. The role includes collaborating with vendors and using virtual inspection tools to produce accurate loss estimates.

The position emphasizes timely, compliant claim resolution, adherence to company policies and regulatory standards, and clear communication with insureds and their representatives.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner.
• Ability to use imagery and advanced video tech to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establish reserves within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned
• Must be able to work standard hours Monday - Friday 8am - 5pm PT

Education

Bachelor's degree or equivalent (education)

State property claims licensing

Property claims training program

Job description

Mercury Insurance Services, LLC is seeking a Property Claims Examiner to investigate and settle homeowners claims of moderate complexity after completing the training program. The role includes collaborating with vendors and using virtual inspection tools to produce accurate loss estimates.

The position emphasizes timely, compliant claim resolution, adherence to company policies and regulatory standards, and clear communication with insureds and their representatives.