Remote Project Manager - Client Contact Solution Delivery

Padmore Global Connections LLC; Atlanta (GA); Remote; USD 83,000 - 131,000; Full time

Job summary

Padmore Global Connections LLC seeks a Client Contact Solution Project Manager to oversee a government-staffed CAPS project transitioning from current IVR to future state solution. This remote contract role reports to the Assistant Deputy Commissioner for Families and Eligibility.

You will create project plans using SAFe, SCRUM, and Agile, coordinate resources, monitor milestones, and communicate progress to stakeholders. The duration extends through implement and hypercare through Sep 2025.

Qualifications

• Bachelor's degree in a related field and five years of project management experience.
• Experience with client contact solution projects and multiple workstreams.
• Strong knowledge of Agile/Waterfall and project management methodologies.
• Experience with data systems and liaison between business users and technical staff.

Responsibilities

• Selects and uses project management methodologies backed by SAFe, SCRUM, and Agile.
• Manages overall coordination of project from planning through implementation.
• Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules.
• Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies.
• Proactively manage changes to project scope and requirements.
• Collaborate with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables.
• Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts.
• Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule.
• Oversee stakeholder communication of progress, blockers, next steps.
• Assist with test plan and issue management process development.
• Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies.
• Provide timely updates to stakeholders on project status through reports/presentations.
• Develop and lead the project team to the delivery of successful project outcomes.
• Coordinates staff and other resources as needed.
• Facilitates discussion and consensus among various project stakeholders.
• Manages vendor relationship and deliverables

Skills

Project management

Stakeholder management

Agile/Scrum

SAFe

Education

Bachelor's degree in a related field

Tools

Jira

Asana

Salesforce

Job description

Padmore Global Connections LLC seeks a Client Contact Solution Project Manager to oversee a government-staffed CAPS project transitioning from current IVR to future state solution. This remote contract role reports to the Assistant Deputy Commissioner for Families and Eligibility.

You will create project plans using SAFe, SCRUM, and Agile, coordinate resources, monitor milestones, and communicate progress to stakeholders. The duration extends through implement and hypercare through Sep 2025.