Program & Training Center Administrator (Internal Applicants Only)

National Safety Council; Itasca (IL); Remote; USD 33,000 - 47,000; Full time

Job summary

National Safety Council is seeking a Program & Training Center Administrator for a remote, national role. You will coordinate program administration, onboarding of instructors and training centers, and ensure compliance and data integrity across multiple programs.

You will support customers, instructors, and regulatory agencies, handling complex inquiries and driving continuous improvement. This position emphasizes strong service, communication, and organizational skills to advance NSC's mission.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience considered.
• 3-5 years of experience in program administration, operations, customer service, compliance, training administration, workforce development, healthcare education, or related field.
• Experience with regulated, certification, licensing, or training programs preferred.
• Strong customer service, communication, and relationship management skills.

Responsibilities

• Serve as primary contact for customers, students, instructors, training centers, regulatory agencies, and internal stakeholders regarding program requirements, policies, procedures, and services.
• Provide advanced support for escalated inquiries and complex program-related issues.
• Coordinate day-to-day administration of assigned programs to support operational effectiveness, service quality, compliance, and data integrity.
• Onboard instructors and training centers, manage credentials, renewals, and compliance tracking.
• Review applications, agreements, renewals, and documentation for completeness and qualification.
• Maintain program records, databases, schedules, and reporting tools.
• Collect, monitor, and analyze program data and performance metrics for continuous improvement.
• Prepare regulatory reports, renewals, and required program documentation.
• Develop standard operating procedures and training materials; provide onboarding and knowledge transfer.

Skills

Customer service

Communication

Relationship management

Microsoft Office

Education

Bachelor's degree preferred

3-5 years of program administration experience

Tools

Databases

Reporting tools

Business systems

Job description

Save lives, from the workplace to anyplace.

The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.

We are currently looking for a Program & Training Center Administratorto join us in our mission to save lives and prevent injuries.

Position Highlights:

The Program & Training Center Administrator coordinates and supports the administration, compliance, quality, and continuous improvement of assigned training and certification programs. Serving as a primary point of contact for customers, instructors, training centers, regulatory agencies, and internal stakeholders, this role provides program expertise, customer support, operational coordination, compliance monitoring, reporting, and administrative support. The Program Administrator collaborates across departments to support efficient program delivery, stakeholder satisfaction, regulatory compliance, and organizational objectives. This role is open to internal applicants only at this time.

What You'll Own:

Customer Service & Stakeholder Support (15%)

• Serve as a primary point of contact for customers, students, instructors, training centers, regulatory agencies, and internal stakeholders regarding program requirements, policies, procedures, and services.
• Provide advanced support for escalated inquiries and complex program-related issues.
• Serve as a subject matter resource for assigned programs, systems, processes, and regulatory requirements.
• Support stakeholder engagement, business development, account management, and customer retention initiatives.
• Review and recommend enhancements to customer-facing communications, resources, and processes to improve the stakeholder experience.
• Provide administrative and operational support to management and departmental staff.

Program Administration & Operations (50%)

• Coordinate day-to-day administration of assigned programs to support operational effectiveness, service quality, compliance, and data integrity.
• Coordinate instructor and training center onboarding, credential management, renewals, compliance tracking, record maintenance, and ongoing support.
• Review applications, agreements, renewals, and supporting documentation for completeness and qualification.
• Maintain program records, databases, business systems, schedules, and reporting tools.
• Coordinate regulatory submissions, program communications, training logistics, vendor relationships, and stakeholder activities.
• Collect, maintain, and monitor program data, feedback, evaluations, and performance metrics to support operational effectiveness and continuous improvement.
• Participate in quality assurance activities, special projects, system enhancements, and implementation of new initiatives.

Compliance & Contract Administration (10%)

• Maintain knowledge of applicable regulations, policies, contractual requirements, and industry standards.
• Monitor compliance activities and maintain accurate, audit-ready documentation and records.
• Prepare and coordinate regulatory reports, notifications, renewals, and required program documentation.
• Serve as a liaison with regulatory agencies and stakeholders regarding compliance-related matters and program requirements.
• Support contract administration, renewals, and related communications.

Process Improvement, Training & Knowledge Management (10%)

• Develop and maintain standard operating procedures, workflows, training materials, job aids, and operational documentation.
• Provide onboarding, training, cross-training, and knowledge-transfer support for employees and stakeholders.
• Assist in identifying and implementing process improvements that enhance efficiency, consistency, compliance, customer satisfaction, and business performance.
• Promote standardization, best practices, and knowledge sharing across programs and teams.

Reporting & Business Support (15%)

• Prepare and analyze operational, financial, compliance, and program performance reports.
• Monitor revenue, invoicing, budgeting, forecasting, and performance metrics; research variances and support reconciliation and corrective action efforts.
• Support audits, contract renewals, RFP responses, strategic initiatives, and special projects through reporting, analysis, documentation, and stakeholder coordination.
• Prepare correspondence, presentations, reports, and other business documentation as needed.
• Perform other duties as assigned.

We're Looking for Someone with:

• Bachelor's degree preferred. Equivalent combination of education and experience may be considered.
• 3-5 years of experience in program administration, operations, customer service, compliance, training administration, workforce development, healthcare education, or a related field.
• Experience supporting regulated, certification, licensing, or training programs preferred.
• Experience with reporting, data analysis, and stakeholder coordination preferred.
• Strong customer service, communication, and relationship management skills.
• Knowledge of program administration, compliance requirements, and operational processes.
• Ability to interpret regulations, policies, contracts, and procedural requirements.
• Strong analytical, organizational, problem-solving, and time-management skills.
• Proficiency with Microsoft Office applications, databases, reporting tools, and business systems.
• Ability to manage multiple priorities, maintain attention to detail, and work effectively both independently and collaboratively.
• This is a remote position.
• Hourly rate $28.85

Reasons You'll Love it here:

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step.

It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!

NSC is a Recovery-Friendly Workplace

We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions.

NSC is an equal opportunity employer.