Program Supervisor, Patient Access & Team Leader

Valeris; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA options

401(k) matching

PTO & sick leave

Paid holidays

Job summary

Valeris is seeking a Supervisor to lead a patient services team focused on navigating complex medication access. You will manage daily program operations, enforce service level agreements, and implement client-specific business rules while coaching and developing staff.

The role emphasizes accuracy, empathy, and strong communication to ensure timely handling of prescriptions and patient records. The ideal candidate has at least 2 years in healthcare, a bachelor’s degree, and prior people

Qualifications

• 2+ years of experience in the healthcare industry.
• Previous personnel/team management experience.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products is a plus.
• Previous experience leading customer service teams is a plus.

Responsibilities

• Daily program operational management.
• Ensures contracted Service Level Agreement adherence.
• Responsible for implementation and on-going management of client specific business rules.
• Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals.
• Team hiring, development and training.
• Ensures daily program staffing levels are consistent with daily program needs.
• Provide coaching and development for direct reports for a functional area.
• Reporting of Adverse Events / Product Complaint inquiries in accordance with SOP and GMP.

Skills

Healthcare industry experience

People management

Communication

Detail oriented

Education

Bachelor's degree or higher

Job description

Valeris is seeking a Supervisor to lead a patient services team focused on navigating complex medication access. You will manage daily program operations, enforce service level agreements, and implement client-specific business rules while coaching and developing staff.

The role emphasizes accuracy, empathy, and strong communication to ensure timely handling of prescriptions and patient records. The ideal candidate has at least 2 years in healthcare, a bachelor’s degree, and prior people