Remote Program Operations Lead – SaaS for Insurance

Gradient AI; Oregon; Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Unlimited vacation days

Flexible schedule

Stock options

Full benefits package

Job summary

Gradient AI in the United States is seeking a Program Operations Specialist to own project and case management across our health underwriting products from intake to end-to-end tracking. You will build a centralized view of status, timelines and risks while collaborating with Product, Data Science, Data Engineering, and Client Executives to drive progress and resolve blockers.

Join a fast-growing SaaS company and help scale operations through automation, standardized reporting, and proactive

Qualifications

• 5+ years of experience in service delivery, implementation management, issue and case management, or project and program coordination.
• Experience at a software or SaaS company is expected; insurance industry experience is a plus but not required.
• Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers.
• Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities.
• Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.

Responsibilities

• Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking.
• Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio.
• Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority.
• Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline.
• Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes.
• Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility.
• Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility.

Skills

Jira

Salesforce

Excel

Cross-functional coordination

Project coordination

Tools

Jira

Salesforce

Excel

Job description

Gradient AI in the United States is seeking a Program Operations Specialist to own project and case management across our health underwriting products from intake to end-to-end tracking. You will build a centralized view of status, timelines and risks while collaborating with Product, Data Science, Data Engineering, and Client Executives to drive progress and resolve blockers.

Join a fast-growing SaaS company and help scale operations through automation, standardized reporting, and proactive