Remote Program Manager, Strategic Customer Programs

Elovate; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Elovate is seeking a Program Manager to own the design, execution, and continuous improvement of strategic customer programs for municipal and agency clients. The role requires driving structure, alignment, and delivery to ensure on-time delivery, defined outcomes, and measurable value for customers and the business.

You will lead cross-functional collaboration across Product, Operations, Field Service, and leadership, while developing metrics, managing risks, and reporting outcomes to

Qualifications

• 5+ years of experience in program or project management, customer success, consulting, or related roles.
• Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.
• Strong organizational skills with the ability to manage multiple programs simultaneously.
• Excellent communication and facilitation skills with experience engaging senior stakeholders.
• Proven track record of building and maintaining strong customer relationships.
• Analytical mindset with the ability to define metrics, measure progress, and report outcomes.

Responsibilities

• Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.
• Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.
• Manage program governance including progress tracking, status reporting, risk management, and escalation handling.
• Coordinate program kickoffs, milestone reviews, and closeout activities.
• Maintain thorough program documentation — plans, RAID logs, decision records.
• Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
• Ensure ongoing alignment between customer goals and Elovate's solutions and service delivery.
• Provide customers with regular program reviews, data-driven performance insights, and strategic recommendations.
• Proactively identify and address customer concerns before they become escalations.
• Partner with customers on program expansions, renewals, and long-term roadmap planning.
• Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery.
• Coordinate internal resources and manage competing priorities to meet customer commitments.
• Champion the customer voice internally to influence product improvements and service enhancements.
• Partner with Sales and Customer Success leadership on account strategy and growth opportunities.
• Define program success metrics and KPIs; track and report on outcomes against targets.
• Proactively identify opportunities to improve processes and strengthen customer partnerships.
• Conduct post-program reviews to capture lessons learned.
• Contribute to scalable program management frameworks, templates, and best practices.
• Analyze program data to surface trends, risks, and opportunities for operational improvement.
• Develop and deliver clear, concise program status updates tailored to both operational and executive audiences.
• Maintain a regular cadence of customer and internal communications.
• Prepare program reviews, executive briefings, and customer-facing reports that demonstrate program value and impact.

Skills

Program management

Stakeholder management

Communication

Analytical thinking

Team leadership

Tools

Smartsheet

Asana

Monday.com

Job description

Elovate is seeking a Program Manager to own the design, execution, and continuous improvement of strategic customer programs for municipal and agency clients. The role requires driving structure, alignment, and delivery to ensure on-time delivery, defined outcomes, and measurable value for customers and the business.

You will lead cross-functional collaboration across Product, Operations, Field Service, and leadership, while developing metrics, managing risks, and reporting outcomes to