Program Manager

Elovate; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Elovate is seeking a Program Manager to own the design, execution, and continuous improvement of strategic customer programs for municipal and agency clients. The role requires driving structure, alignment, and delivery to ensure on-time delivery, defined outcomes, and measurable value for customers and the business.

You will lead cross-functional collaboration across Product, Operations, Field Service, and leadership, while developing metrics, managing risks, and reporting outcomes to

Qualifications

• 5+ years of experience in program or project management, customer success, consulting, or related roles.
• Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.
• Strong organizational skills with the ability to manage multiple programs simultaneously.
• Excellent communication and facilitation skills with experience engaging senior stakeholders.
• Proven track record of building and maintaining strong customer relationships.
• Analytical mindset with the ability to define metrics, measure progress, and report outcomes.

Responsibilities

• Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.
• Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.
• Manage program governance including progress tracking, status reporting, risk management, and escalation handling.
• Coordinate program kickoffs, milestone reviews, and closeout activities.
• Maintain thorough program documentation — plans, RAID logs, decision records.
• Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
• Ensure ongoing alignment between customer goals and Elovate's solutions and service delivery.
• Provide customers with regular program reviews, data-driven performance insights, and strategic recommendations.
• Proactively identify and address customer concerns before they become escalations.
• Partner with customers on program expansions, renewals, and long-term roadmap planning.
• Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery.
• Coordinate internal resources and manage competing priorities to meet customer commitments.
• Champion the customer voice internally to influence product improvements and service enhancements.
• Partner with Sales and Customer Success leadership on account strategy and growth opportunities.
• Define program success metrics and KPIs; track and report on outcomes against targets.
• Proactively identify opportunities to improve processes and strengthen customer partnerships.
• Conduct post-program reviews to capture lessons learned.
• Contribute to scalable program management frameworks, templates, and best practices.
• Analyze program data to surface trends, risks, and opportunities for operational improvement.
• Develop and deliver clear, concise program status updates tailored to both operational and executive audiences.
• Maintain a regular cadence of customer and internal communications.
• Prepare program reviews, executive briefings, and customer-facing reports that demonstrate program value and impact.

Skills

Program management

Stakeholder management

Communication

Analytical thinking

Team leadership

Tools

Smartsheet

Asana

Monday.com

Job description

## Program ManagerApplylocations: Remote, United Statestime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: R57606**Job Summary:**The Program Manager owns the design, execution, and continuous improvement of strategic customer programs at Elovate. This role requires a strong program management mindset — driving structure, alignment, and delivery — while also serving as a trusted partner to our municipal and agency customers. You'll ensure programs are delivered on time, meet defined outcomes, and create measurable value for both customers and the business.**Job Description:****Role Summary**The Program Manager owns the design, execution, and continuous improvement of strategic customer programs at Elovate. This role requires a strong program management mindset — driving structure, alignment, and delivery — while also serving as a trusted partner to our municipal and agency customers. You'll ensure programs are delivered on time, meet defined outcomes, and create measurable value for both customers and the business.**Responsibilities**Program Planning & Delivery* Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.* Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.* Manage program governance including progress tracking, status reporting, risk management, and escalation handling.* Coordinate program kickoffs, milestone reviews, and closeout activities.* Maintain thorough program documentation — plans, RAID logs, decision records.Customer Relationship Management* Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.* Ensure ongoing alignment between customer goals and Elovate's solutions and service delivery.* Provide customers with regular program reviews, data-driven performance insights, and strategic recommendations.* Proactively identify and address customer concerns before they become escalations.* Partner with customers on program expansions, renewals, and long-term roadmap planning.Cross-Functional Collaboration* Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery.* Coordinate internal resources and manage competing priorities to meet customer commitments.* Champion the customer voice internally to influence product improvements and service enhancements.* Partner with Sales and Customer Success leadership on account strategy and growth opportunities.Performance & Continuous Improvement* Define program success metrics and KPIs; track and report on outcomes against targets.* Proactively identify opportunities to improve processes and strengthen customer partnerships.* Conduct post-program reviews to capture lessons learned.* Contribute to scalable program management frameworks, templates, and best practices.* Analyze program data to surface trends, risks, and opportunities for operational improvement.Stakeholder Communication & Reporting* Develop and deliver clear, concise program status updates tailored to both operational and executive audiences.* Maintain a regular cadence of customer and internal communications.* Prepare program reviews, executive briefings, and customer-facing reports that demonstrate program value and impact.**Requirements*** 5+ years of experience in program or project management, customer success, consulting, or related roles.* Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.* Strong organizational skills with the ability to manage multiple programs simultaneously.* Excellent communication and facilitation skills with experience engaging senior stakeholders.* Proven track record of building and maintaining strong customer relationships.* Analytical mindset with the ability to define metrics, measure progress, and report outcomes.**Nice to Haves*** PMP, PgMP, or equivalent project/program management certification.* Experience working with municipal or government agency customers.* Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery.* Familiarity with program management tools such as Smartsheet, Asana, or Monday.com.* Experience with contract management and SLA oversight.**AI & Technology**Elovate encourages Program Managers to leverage AI tools to work more efficiently, communicate more effectively, and deliver greater value to customers.* Use AI-assisted tools to streamline program documentation — status reports, RAID logs, executive summaries, and customer-facing communications.* Leverage AI analytics to monitor program health, identify schedule risks early, and surface data-driven insights for customer reviews.* Apply AI tools to synthesize customer feedback, meeting notes, and program data into actionable recommendations and lessons learned.* Stay current on AI tools relevant to program management and customer success, bringing relevant capabilities to your workflows.* Apply sound judgment when using AI-generated outputs — validating all customer-facing content before delivery.**About Elovate**Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.**Worker Type:**Regular**Number of Openings Available:**1