Remote Program Manager, SaaS Ops & Strategy

Finalsite; Glastonbury (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Finalsite, a leading EdTech partner for K-12 schools, is seeking a Program Manager of Operations to drive cross-functional initiatives and align people, processes, and systems across departments.

This individual contributor role focuses on delivering initiatives on time and with high quality, using metrics to scale efficiency and accountability across Finalsite’s remote-first environment.

Qualifications

• 5+ years in program manager role in B2B SaaS or technology environment.
• Demonstrated success leading initiatives.
• Proven ability to build scalable processes and operate with high attention to detail.
• Excellent communication and stakeholder management - able to influence without authority.
• Exceptional organizational, analytical, and communication skills.
• Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus.
• Comfort with data: building business cases, ROI models, and performance reporting.

Responsibilities

• Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning.
• Map current-state operational processes across teams and propose future-state models to support solutions.
• Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions.
• Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines.
• Maintain clear documentation, reporting, and communication for initiatives in flight.
• Support the development of RACI models and governance structures for key operational activities.
• Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations.
• Act as a connector across departments, driving alignment on shared priorities and handoffs.
• Track KPIs for initiative success and business-wide operational performance.
• Support post-mortem reviews and lessons learned to refine operational strategies.
• Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.

Skills

Program management

Stakeholder management

Process optimization

Analytical skills

Communication

Job description

Finalsite, a leading EdTech partner for K-12 schools, is seeking a Program Manager of Operations to drive cross-functional initiatives and align people, processes, and systems across departments.

This individual contributor role focuses on delivering initiatives on time and with high quality, using metrics to scale efficiency and accountability across Finalsite’s remote-first environment.