Remote Program Manager, Operations & Process Excellence

Finalsite; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Finalsite is seeking a Program Manager of Operations to drive strategic cross-functional initiatives and align people, processes, and systems. This individual contributor role will own operational initiatives to deliver on time, with quality, and measurable results that scale across Finalsite.

The role emphasizes collaboration, governance, and continuous improvement to support efficiency, accountability, and scalable operations within a 100% remote US-first environment.

Qualifications

• 5+ years in program manager role in a B2B SaaS or technology environment.
• Demonstrated success leading initiatives.
• Proven ability to build scalable processes and operate with high attention to detail.
• Excellent communication and stakeholder management - able to influence without authority.
• Exceptional organizational, analytical, and communication skills.
• Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus.
• Comfort with data: building business cases, ROI models, and performance reporting.

Responsibilities

• Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning
• Map current-state operational processes across teams and propose future-state models to support solutions
• Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions
• Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines
• Maintain clear documentation, reporting, and communication for initiatives in flight
• Support the development of RACI models and governance structures for key operational activities
• Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations
• Act as a connector across departments, driving alignment on shared priorities and handoffs
• Track KPIs for initiative success and business-wide operational performance
• Support post‑mortem reviews and lessons learned to refine operational strategies
• Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.
• Aide in vendor selection processes, including RFPs/RFIs, cost‑benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.
• Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.

Skills

5+ years in program manager role in a 

Job description

Finalsite is seeking a Program Manager of Operations to drive strategic cross-functional initiatives and align people, processes, and systems. This individual contributor role will own operational initiatives to deliver on time, with quality, and measurable results that scale across Finalsite.

The role emphasizes collaboration, governance, and continuous improvement to support efficiency, accountability, and scalable operations within a 100% remote US-first environment.