Client Success Manager – EdTech SaaS (Remote)

Finalsite; Indiana (PA); On-site; USD 110,000 - 165,000; Full time

Job summary

Finalsite is a leading EdTech partner for K–12 schools. We are hiring a Manager of Client Success to lead a small team of CSMs, deepen client relationships, drive product adoption, and ensure renewal outcomes across a portfolio of public school clients.

This 100% remote role requires 5+ years in B2B SaaS, strong executive-level engagement skills, and familiarity with Salesforce and the Finalsite Platform. Candidates must reside in the United States.

Qualifications

• Bachelor's degree or commensurate experience.
• 5+ years in B2B SaaS with client success or sales.
• Experience meeting with senior executives.
• Travel as needed.

Responsibilities

• Lead and coach a team of Client Success Managers.
• Drive renewal and account growth strategies.
• Maintain relationships with key client stakeholders.
• Ensure data accuracy in Salesforce for portfolio clients.
• Escalate client issues and provide resolution guidance.

Skills

Leadership

SaaS experience

Executive stakeholder engagement

Renewals & upsell

Team management

Education

Bachelor's degree preferred

Tools

Salesforce

Finalsite Platform

Totango

Job description

Finalsite is a leading EdTech partner for K–12 schools. We are hiring a Manager of Client Success to lead a small team of CSMs, deepen client relationships, drive product adoption, and ensure renewal outcomes across a portfolio of public school clients.

This 100% remote role requires 5+ years in B2B SaaS, strong executive-level engagement skills, and familiarity with Salesforce and the Finalsite Platform. Candidates must reside in the United States.