Remote Program Manager: Print & Mail Transformation

Eliassen Group; Juneau (AK); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pre-tax accounts

Life and disability insurance

401(k) with match

Sick time

Job summary

Eliassen Group is seeking a Program Manager to lead a large-scale Print and Mail Operations transformation, moving production to a strategic third-party vendor while maintaining service quality and regulatory compliance.

The role partners with business leaders, technology teams, vendors, and stakeholders to drive digital transformation, process migration, and improved customer experience, with high accountability for program outcomes.

Qualifications

• 8+ years in program or delivery leadership, operations governance, or project leadership.
• Experience with large-scale transformations, outsourcing, or vendor transitions.
• Proven ability to manage cross-functional programs with multiple stakeholders.
• Experience developing executive presentations and status reporting.

Responsibilities

• Lead migration of print and mail ops to a strategic vendor and manage onboarding.
• Develop transition roadmap with milestones, risk management, and communications.
• Coordinate facility shutdowns with minimal disruption to customers and operations.
• Capture knowledge from retiring staff and SMEs to preserve operations expertise.
• Establish governance and executive reporting across the program lifecycle.
• Drive cross-functional coordination among Ops, Tech, Product, Compliance, CX, and Vendors.
• Own the outsourced print and mail relationship and vendor performance against SLAs.
• Ensure timely customer communications generated from core banking systems.

Skills

Program Management

Vendor Management

Operations Leadership

Cross-functional Leadership

Regulatory Compliance

Job description

Eliassen Group is seeking a Program Manager to lead a large-scale Print and Mail Operations transformation, moving production to a strategic third-party vendor while maintaining service quality and regulatory compliance.

The role partners with business leaders, technology teams, vendors, and stakeholders to drive digital transformation, process migration, and improved customer experience, with high accountability for program outcomes.