Remote Program Manager, Operations & Process Excellence

Gatik; United States; A distancia; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Gatik, a leader in autonomous middle-mile logistics, is seeking a detail-oriented Program Manager, Operations Process to own and optimize workflows powering our autonomous trucking operations. You will lead process creation, design SOPs, standards, and change gates, partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, quality processes.

Reporting to the Sr. Manager, Operational Excellence, you will drive lean practices, maintain templates, and

Formación

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or BPM.
• Experience owning and maintaining processes across multiple teams/workstreams.
• Experience designing workflows and building documentation templates.
• Experience running process reviews or approvals.
• Knowledge of lean principles and tools.
• Ability to work with SMEs to turn operational knowledge into clear processes.
• Proficiency with process-mapping tools (Lucidchart/Visio/Miro/Confluence).

Responsabilidades

• Own processes end to end across assigned operational workstreams.
• Design, document, and maintain operational workflows and SOPs.
• Set templates and standards for processes and change requests.
• Run quality gates and approvals for new or changed processes.
• Lead process creation and launch new processes as operations grow.
• Run regular process reviews to identify gaps and drift.
• Collaborate with SMEs to capture expertise and drive adoption.
• Apply lean tools to simplify workflows and improve efficiency.
• Manage version control and change management for process updates.
• Gather field feedback and drive targeted process improvements.

Conocimientos

Process ownership

Workflow design

Documentation

Lean methodology

Cross-functional collaboration

Educación

Bachelor’s degree or equivalent (Industrial Eng./OM/Business)

Herramientas

Lucidchart

Visio

Miro

Confluence

Descripción del empleo

Gatik, a leader in autonomous middle-mile logistics, is seeking a detail-oriented Program Manager, Operations Process to own and optimize workflows powering our autonomous trucking operations. You will lead process creation, design SOPs, standards, and change gates, partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, quality processes.

Reporting to the Sr. Manager, Operational Excellence, you will drive lean practices, maintain templates, and