Remote Program Manager - Customer Support & Launch Readiness

INSPYR Solutions; California; Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) Retirement plan

Competitive pay

Job summary

INSPYR Solutions is seeking a Customer Support Operations Program Manager to lead end-to-end readiness programs for Reality Labs launches, coordinating across support, product, engineering, and external partners. This remote, 12-month engagement requires strong cross-functional leadership and the ability to operate in ambiguity.

You will develop project plans, launch trackers, timelines, and KPIs; negotiate with partners and prepare support operations for launches, while identifying gaps and

Qualifications

• End-to-End cross-functional program management.
• Customer support operations & service readiness.
• New product introduction (NPI) & launch readiness.
• Independent execution, ownership & ability to operate in ambiguity.
• Stakeholder management & executive communication.
• Partner operations & external partnership coordination.
• Project planning, risk management & issue resolution.
• Operational KPIs, performance tracking & continuous improvement.

Responsibilities

• Lead end-to-end customer support readiness programs for new Reality Labs products and external partnership launches.
• Coordinate launch activities across Customer Support, Product Management, Engineering, Sales, and external partners.
• Develop project plans, launch trackers, timelines, risk mitigation strategies, and operational KPIs to ensure successful execution.
• Work directly with external partners to negotiate support plans, establish service expectations, and prepare customer support operations for launches.
• Identify operational gaps, resolve launch blockers, and improve support processes before and after product introductions.
• Monitor post-launch performance, analyze operational metrics, and implement continuous improvements to support future launches.

Skills

End-to-End cross-functional program mg

Customer support operations

NPI & Launch readiness

Independent execution & ownership

Stakeholder management & exec comms

Partner operations & external coord.

Project planning & risk management

Operational KPIs & continuous improve.

Job description

INSPYR Solutions is seeking a Customer Support Operations Program Manager to lead end-to-end readiness programs for Reality Labs launches, coordinating across support, product, engineering, and external partners. This remote, 12-month engagement requires strong cross-functional leadership and the ability to operate in ambiguity.

You will develop project plans, launch trackers, timelines, and KPIs; negotiate with partners and prepare support operations for launches, while identifying gaps and