Program Manager III

INSPYR Solutions; California; Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) Retirement plan

Competitive pay

Job summary

INSPYR Solutions is seeking a Customer Support Operations Program Manager to lead end-to-end readiness programs for Reality Labs launches, coordinating across support, product, engineering, and external partners. This remote, 12-month engagement requires strong cross-functional leadership and the ability to operate in ambiguity.

You will develop project plans, launch trackers, timelines, and KPIs; negotiate with partners and prepare support operations for launches, while identifying gaps and

Qualifications

• End-to-End cross-functional program management.
• Customer support operations & service readiness.
• New product introduction (NPI) & launch readiness.
• Independent execution, ownership & ability to operate in ambiguity.
• Stakeholder management & executive communication.
• Partner operations & external partnership coordination.
• Project planning, risk management & issue resolution.
• Operational KPIs, performance tracking & continuous improvement.

Responsibilities

• Lead end-to-end customer support readiness programs for new Reality Labs products and external partnership launches.
• Coordinate launch activities across Customer Support, Product Management, Engineering, Sales, and external partners.
• Develop project plans, launch trackers, timelines, risk mitigation strategies, and operational KPIs to ensure successful execution.
• Work directly with external partners to negotiate support plans, establish service expectations, and prepare customer support operations for launches.
• Identify operational gaps, resolve launch blockers, and improve support processes before and after product introductions.
• Monitor post-launch performance, analyze operational metrics, and implement continuous improvements to support future launches.

Skills

End-to-End cross-functional program mg

Customer support operations

NPI & Launch readiness

Independent execution & ownership

Stakeholder management & exec comms

Partner operations & external coord.

Project planning & risk management

Operational KPIs & continuous improve.

Job description

Customer Support Operations Program Manager

Location: Remote

Duration: 12 months

Compensation: $63 - $83

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Summary

• Lead end-to-end customer support readiness programs for new Reality Labs products and external partnership launches.
• Coordinate launch activities across Customer Support, Product Management, Engineering, Sales, and external partners.
• Develop project plans, launch trackers, timelines, risk mitigation strategies, and operational KPIs to ensure successful execution.
• Work directly with external partners to negotiate support plans, establish service expectations, and prepare customer support operations for launches.
• Identify operational gaps, resolve launch blockers, and improve support processes before and after product introductions.
• Monitor post-launch performance, analyze operational metrics, and implement continuous improvements to support future launches.

Must-Have Skills

• End-to-End Cross-Functional Program Management
• Customer Support Operations & Service Readiness
• New Product Introduction (NPI) & Launch Readiness
• Independent Execution, Ownership & Ability to Operate in Ambiguity
• Stakeholder Management & Executive Communication
• Partner Operations & External Partnership Coordination
• Project Planning, Risk Management & Issue Resolution
• Operational KPIs, Performance Tracking & Continuous Improvement

Nice-to-Have Skills

• Consumer Electronics / Reality Labs Experience
• PMP or Equivalent Project Management Certification
• Data Analysis Tools & Methodologies

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.