Remote Program Manager - Carrier Operations & Governance

Twilio Inc.; San Francisco (CA); Remote; USD 91,000 - 114,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Parental and wellness leave

Job summary

Twilio Inc. is seeking a Program Manager for Carrier Operations & Governance to build a new, high-visibility function from the ground up.

You will own end-to-end improvements across policies, processes, systems, and controls to optimize Twilio's global telecom carrier and wholesale supplier ecosystem. You will design and stand up the operating model, runbooks, and cadences, and lead executive-facing narratives, risks, and performance metrics.

Qualifications

• 5+ years in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
• Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
• Experience driving end-to-end process improvements by integrating policies, business processes, IT/tools, and operational controls.
• Experience standing up operating models, team cadences, and operational documentation (runbooks, ROEs).
• Proven ability in designing enablement content and driving organizational change.
• Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.

Responsibilities

• Lead program execution across four pillars: governance, operating model, enablement, and RTB ownership.
• Build and stand up the Carrier Operations & Governance operating model, cadences, and team structures.
• Author and maintain runbooks, policies, and ROEs for stakeholders and partners.
• Design enablement programs, training, and frameworks to accelerate transformation.
• Leverage data tools to provide insights and ensure policy compliance.

Skills

Program management

Cross-functional leadership

Process improvement

RTB cadence

Executive communication

Tools

Excel/Google Sheets

SQL

Looker

Job description

Twilio Inc. is seeking a Program Manager for Carrier Operations & Governance to build a new, high-visibility function from the ground up.

You will own end-to-end improvements across policies, processes, systems, and controls to optimize Twilio's global telecom carrier and wholesale supplier ecosystem. You will design and stand up the operating model, runbooks, and cadences, and lead executive-facing narratives, risks, and performance metrics.