Remote Global Partner Programs Manager

Twilio Inc.; United States; Remote; USD 117,000 - 172,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid time off

Parental leave

Wellness leave

Job summary

Twilio Inc. is seeking a versatile Partner Program Manager to expand our global partner ecosystem—SIs, ISVs, Resell, and Technology partners. You will own the end-to-end partner journey, drive program modernization, and coordinate cross-functional initiatives with strong AI-driven process improvements.

Remote-first role with competitive pay and a comprehensive benefits package. You will collaborate with Product, Marketing, Sales, Legal, and Tech teams to deliver a world-class partner experience

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field; relevant experience may be considered.
• 5–8 years of experience in partner program or project management, partner management, strategy and operations, or similar role in tech.
• Proven ability to operate in complex environments, translate problems into plans, and deliver results.
• Strong project management skills to manage cross-functional timelines and stakeholders.
• Excellent written and verbal communication for clear partner assets and updates.
• Solid understanding of modern partner program structures, lifecycle methodologies, and partner ecosystems.
• Hands-on exposure to CRM and partner ecosystem technologies; desire to leverage software and AI to remove manual tasks.
• Experience designing or supporting commercial program models and joint sales plays.
• BA/BS required; MBA a plus.

Responsibilities

• Drive modernization and scale of partner programs by identifying bottlenecks and automating workflows.
• Own problem-solving across the partner lifecycle and deliver repeatable solutions.
• Optimize partner onboarding pathways, lifecycle touchpoints, and support workflows.
• Accelerate partner revenue mechanics by reducing friction and streamlining incentives.
• Manage technology and vendor capabilities to scale ecosystem data models and tools.
• Develop and execute partner engagement strategies with clear documentation and enablement.
• Lead cross-functional project plans with Product, Marketing, Sales, Legal and Tech.

Skills

Get‑Stuff‑Done Mindset

Project Management

Communication

Ecosystem Acumen

Automation Familiarity

Revenue Orientation

Education

Bachelor’s degree

Advanced degree preferred

Tools

CRM

PRMs

Account-mapping utilities

Data integration tools

Job description

Twilio Inc. is seeking a versatile Partner Program Manager to expand our global partner ecosystem—SIs, ISVs, Resell, and Technology partners. You will own the end-to-end partner journey, drive program modernization, and coordinate cross-functional initiatives with strong AI-driven process improvements.

Remote-first role with competitive pay and a comprehensive benefits package. You will collaborate with Product, Marketing, Sales, Legal, and Tech teams to deliver a world-class partner experience