Remote Program Director, Customer Success & Growth

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Remote work environment

Job summary

Ladders is seeking a Program Director - Copay to lead a team of program managers delivering high‑quality customer service and optimized program execution in a remote, client‑facing environment. You will drive operational performance, support retention and growth, and partner across internal teams to resolve issues, manage renewals and improve outcomes.

The role emphasizes leadership, budget awareness, and cross‑functional collaboration while overseeing escalations and renewals in a fast-paced

Qualifications

• Bachelor's degree or higher.
• 7+ years of related professional experience, including leading teams.
• Advanced skills in Microsoft Office and Visio.
• Financial management skills, including invoicing and budget tracking.
• Strong data analysis and analytical background.
• Demonstrated leadership and management experience.
• Highly organized and detail-oriented.

Responsibilities

• Lead and develop a team of program managers to deliver exceptional customer service.
• Apply leadership competencies to drive team success and strong operational performance.
• Conduct regular one-on-one meetings with direct reports.
• Serve as the first point of escalation for customer issues.
• Manage internal conflicts and ensure effective operations.
• Drive contract renewal processes and review client deliverables.
• Maximize customer retention and identify upsell opportunities.

Skills

Leadership

Team management

Data analysis

Financial management

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Visio

Job description

Ladders is seeking a Program Director - Copay to lead a team of program managers delivering high‑quality customer service and optimized program execution in a remote, client‑facing environment. You will drive operational performance, support retention and growth, and partner across internal teams to resolve issues, manage renewals and improve outcomes.

The role emphasizes leadership, budget awareness, and cross‑functional collaboration while overseeing escalations and renewals in a fast-paced