Program Director - Copay

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Remote work environment

Job summary

Ladders is seeking a Program Director - Copay to lead a team of program managers delivering high‑quality customer service and optimized program execution in a remote, client‑facing environment. You will drive operational performance, support retention and growth, and partner across internal teams to resolve issues, manage renewals and improve outcomes.

The role emphasizes leadership, budget awareness, and cross‑functional collaboration while overseeing escalations and renewals in a fast-paced

Qualifications

• Bachelor's degree or higher.
• 7+ years of related professional experience, including leading teams.
• Advanced skills in Microsoft Office and Visio.
• Financial management skills, including invoicing and budget tracking.
• Strong data analysis and analytical background.
• Demonstrated leadership and management experience.
• Highly organized and detail-oriented.

Responsibilities

• Lead and develop a team of program managers to deliver exceptional customer service.
• Apply leadership competencies to drive team success and strong operational performance.
• Conduct regular one-on-one meetings with direct reports.
• Serve as the first point of escalation for customer issues.
• Manage internal conflicts and ensure effective operations.
• Drive contract renewal processes and review client deliverables.
• Maximize customer retention and identify upsell opportunities.

Skills

Leadership

Team management

Data analysis

Financial management

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Visio

Job description

For our client, we are seeking a Program Director - Copay to join the team of a leader in the Pharmaceuticals & Biotech space.
This role will oversee a team of program managers responsible for delivering high-quality customer service and smooth program execution within a complex, client-facing environment. You will lead operational performance, support customer retention and growth, and partner across internal teams to resolve issues, manage renewals, and improve outcomes.
Location: Remote
Compensation: $110,000 – $130,000 annually

Responsibilities

• Lead and develop a team of program managers to deliver exceptional customer service
• Apply leadership competencies to drive team success and strong operational performance
• Conduct regular one-on-one meetings with direct reports
• Serve as the first point of escalation for customer issues
• Manage internal conflicts and ensure effective operations
• Drive contract renewal processes and review client deliverables
• Maximize customer retention and identify upsell opportunities

Qualifications

• Bachelor's degree or higher
• 7+ years of related professional experience, including leading teams
• Advanced skills in Microsoft Office and Visio
• Financial management skills, including invoicing and budget tracking
• Strong data analysis and analytical background
• Demonstrated leadership and management experience
• Highly organized and detail-oriented

Benefits

• Supportive work environment focused on professional growth
• Opportunities for mentorship and ongoing training
• Access to resources for operational excellence
• Engagement with a diverse team across departments
• Flexibility for minimal travel as needed

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.