Remote Professional Services Operations Lead

Automatic Data Processing, Inc.; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Long-term disability

Life insurance

Unlimited Paid Time Off

10 paid Holidays

Work Anniversary Bonus

Connectivity stipend

401(k) matching

Job summary

RealTime eClinical Solutions seeks a Professional Services Operations Lead to own intake, triage, and workflow governance for the delivery pipeline. You will ensure requests reach the right team, catch mis-scoped or misrouted work, and initiate billing when delivery is confirmed.

You will route work to Build, Implementation, or Technical Delivery, review sales handoffs for gaps, and maintain visibility across the pipeline while upholding HIPAA and data privacy standards.

Qualifications

• 3+ years in SaaS Professional Services or related operations.
• Experience owning intake, triage, or workflow governance.
• Working knowledge of project-based billing and entitlements.
• Ability to learn RealTime, Devana Solutions, Complion product lines.
• Identify and resolve process gaps across multiple systems.
• Clear, direct communicator with a tolerance for ambiguity.

Responsibilities

• Own and operate the Professional Services intake process, categorizing requests against service types and entitlements.
• Route requests to Build, Implementation, or Technical Delivery per criteria.
• Review deal docs at Sales handoff, address gaps before entering pipeline.
• Execute non-billable workflows like deactivations, cancellations, re-engagements.
• Serve as operational contact for Sales, Support, Finance, and Development.
• Trigger billing and license start when delivery confirms go-live or completion.
• Improve intake, handoff, and billing processes with the PS Management team.
• Maintain compliance with policies, HIPAA and data privacy standards.

Skills

SaaS experience

Intake governance

Billing & entitlements

Cross-functional collaboration

Clear communication

Process improvement

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jira

CRM/PSA tools

Job description

RealTime eClinical Solutions seeks a Professional Services Operations Lead to own intake, triage, and workflow governance for the delivery pipeline. You will ensure requests reach the right team, catch mis-scoped or misrouted work, and initiate billing when delivery is confirmed.

You will route work to Build, Implementation, or Technical Delivery, review sales handoffs for gaps, and maintain visibility across the pipeline while upholding HIPAA and data privacy standards.