Remote Production Support Engineer (Colombia)

valtech.com; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Valtech is seeking a Production Support Analyst to strengthen monitoring and incident response across a portfolio of client accounts. The role emphasizes building operational consistency, triaging issues, and collaborating with development teams to implement fixes.

The ideal candidate will improve processes, create playbooks with best practices, and maintain a strong attention to detail while delivering a standout client experience.

Qualifications

• Must be available to work noon – 8 pm CST Sunday – Thursday.
• Proficient in Kafka and Mongo.
• Proficient in Java with Spring.
• Ability to read logs, query databases, and review code to triage issues.
• Bachelor's degree in computer science, information technology or software engineering.
• Strong organizational and time management skills.
• Ability to communicate in English (verbal and written).
• Ability to comfortably communicate with customers and colleagues at a variety of levels.
• Ability to work independently, provide solutions and set own priorities.
• Highly detailed-oriented
• Ability to synthesize data into insights.
• Ability to solve problems independently.

Responsibilities

• Provide end-user assistance and identify production issues.
• Troubleshoot and resolve technical issues and monitor system performance.
• Collaborate with development teams to implement fixes and enhancements.
• Identify and report trends that lead to system malfunctions.
• Provide insights into system/software strengths and weaknesses.
• Stay up to date on current technology and software.

Skills

Java & Spring

English communication

Education

Bachelor's degree in computer science / IT / software engineering

Tools

Kafka

MongoDB

Job description

Valtech is seeking a Production Support Analyst to strengthen monitoring and incident response across a portfolio of client accounts. The role emphasizes building operational consistency, triaging issues, and collaborating with development teams to implement fixes.

The ideal candidate will improve processes, create playbooks with best practices, and maintain a strong attention to detail while delivering a standout client experience.