Production Support Engineer – Connect & RAMP

encora10; Stati Uniti; Remoto; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote role in LATAM

Descrizione del lavoro

encora10 is seeking an experienced operations support engineer for regional business applications. The role focuses on continuous monitoring, incident resolution, and deployment support in a remote LATAM position.

You will troubleshoot Oracle databases, analyze SQL data, and work with Linux, cloud services, and CI/CD tools to maintain uptime. The ideal candidate brings 3–8 years in production or application support, strong SQL and Oracle DB expertise, and familiarity with ITIL practices, Splunk

Competenze

• Three to eight years of experience in production or application support.
• Advanced Oracle Database knowledge and strong SQL skills.
• Experience supporting Linux systems and cloud services.
• Practical skills in monitoring, troubleshooting, and analyzing server logs.
• Experience with Splunk or Dynatrace, including dashboards and alerts.
• Familiarity with ITIL incident, problem, and change processes; GitHub and Jenkins used in deployments.

Mansioni

• Monitor application and infrastructure health, investigate disruptions, and target uptime/SLA goals.
• Diagnose production issues by reviewing logs and querying data with SQL.
• Use monitoring platforms to detect problems, manage dashboards/alerts, and improve alert quality.
• Assist with deployments and debugging using CI/CD tooling and version control.
• Follow incident, problem, and change-management processes and change requests.
• Help establish tooling and infrastructure for operational support.

Conoscenze

Analytical thinking

Incident handling

Cloud services understanding

SQL skills

Strumenti

Oracle Database

Linux

Splunk

Dynatrace

GitHub

Jenkins

CI/CD tooling

Descrizione del lavoro

Role overview

Provide operational support for regional business applications, keeping services available through continuous monitoring, investigation, and timely incident resolution. The role combines database troubleshooting, performance monitoring, deployment support, and structured incident and change processes in a remote position based in Latin America.

Responsibilities

• Monitor application and infrastructure health, investigate service disruptions, and work toward uptime and service-level targets.
• Diagnose production issues by reviewing server and application logs and investigating data with SQL.
• Use monitoring platforms to detect problems early, manage dashboards and alerts, and improve alert quality.
• Assist with application deployments and debugging using CI/CD tooling and version-control workflows.
• Follow incident, problem, and change-management processes, including requests for change.
• Help establish the tools and infrastructure needed for operational support.

Requirements

• Three to eight years of experience in production or application support.
• Advanced Oracle Database knowledge and strong SQL skills, including data definition and manipulation, joins, aggregates, and conditional expressions.
• Experience supporting Linux systems and working with cloud services.
• Practical skills in monitoring, troubleshooting, and analyzing server logs.
• Experience with Splunk or Dynatrace, including creating dashboards and alerts and tuning them.
• Familiarity with ITIL incident, problem, and change processes, plus GitHub for code investigation and Jenkins for deployments.

Nice to have

• Experience supporting business-critical applications.
• Familiarity with CI/CD pipelines and proactive monitoring practices that help prevent incidents.

Benefits and work setup

• Remote role located in Latin America.