Production Support Analyst

valtech.com; Stati Uniti; Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Valtech is seeking a Production Support Analyst to strengthen monitoring and incident response across a portfolio of client accounts. The role emphasizes building operational consistency, triaging issues, and collaborating with development teams to implement fixes.

The ideal candidate will improve processes, create playbooks with best practices, and maintain a strong attention to detail while delivering a standout client experience.

Competenze

• Must be available to work noon – 8 pm CST Sunday – Thursday.
• Proficient in Kafka and Mongo.
• Proficient in Java with Spring.
• Ability to read logs, query databases, and review code to triage issues.
• Bachelor's degree in computer science, information technology or software engineering.
• Strong organizational and time management skills.
• Ability to communicate in English (verbal and written).
• Ability to comfortably communicate with customers and colleagues at a variety of levels.
• Ability to work independently, provide solutions and set own priorities.
• Highly detailed-oriented
• Ability to synthesize data into insights.
• Ability to solve problems independently.

Mansioni

• Provide end-user assistance and identify production issues.
• Troubleshoot and resolve technical issues and monitor system performance.
• Collaborate with development teams to implement fixes and enhancements.
• Identify and report trends that lead to system malfunctions.
• Provide insights into system/software strengths and weaknesses.
• Stay up to date on current technology and software.

Conoscenze

Java & Spring

English communication

Formazione

Bachelor's degree in computer science / IT / software engineering

Strumenti

Kafka

MongoDB

Descrizione del lavoro

Production Support Analyst Colombia Remote

Why Valtech?

We’re advisors, visionaries, creatives and techies. We embrace all things digital. We collaborate with each other. We have fun. We love our clients. We’re looking ahead. We are global.

The opportunity

At Valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace.

We’re proud of: What we do Our values Our workplace The borderless framework we work in The role

The role

Valtech is looking for someone to join our team as a Production Support Engineer, who is organized, proactive, and driven to build operational consistency across a portfolio of client accounts. This role will help increase efficiency, accuracy, and create a stand-out client experience. Our ideal candidate will look to continuously improve processes, build playbooks with best practices, have a keen attention to detail, and be driven to collaborate with others.

• Responsible for providing end-user assistance, identifying production issues and ensuring the smooth operation of software applications and systems
• Troubleshoot and resolve technical issues and monitor system performance
• Collaborate with development teams to implement fixes and enhancements
• Identifying and reporting trends that lead to system malfunctions
• Provide insights into the system/software strengths and weaknesses.
• Staying up to date on current technology and software

Minimum qualifications

• Must be available to work noon – 8 pm cst Sunday – Thursday
• Proficient in Kafka and Mongo
• Proficient in Java with Spring
• Ability to read logs, query databases, and review code to triage issues
• Bachelor's degree in computer science, information technology or software engineering
• Strong organizational and time management skills
• Ability to communicate in English (verbal and written)
• Ability to comfortably communicate with customers and colleagues at a variety of levels,
• Ability to work independently, provide solutions and set own priorities.
• Highly detailed-oriented
• Ability to synthesize data into insights
• Ability to solve problems independently

Preferred qualifications

Experience in a consulting organization, specifically tech consulting.

We strive to create an inclusive environment for all candidates.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, our global team of 6,500 professionals in more than 60 offices help brands unlock value in a digitally accelerated world. At the intersection of insights and perspectives, we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best-known organisations, including L’Oreal, NatWest, DWP, P&G, Volkswagen, and US department of Agriculture. Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen. We work to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). At Valtech, we don’t just talk about how to get things done; we transform by doing.