Remote Product Support Specialist (Tech & Insights)

Jobgether; Norge (OK); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Equity participation

Meal/coffee stipends

Remote-first setup

Paid vacation

Parental leave

Team events

Job summary

Jobgether is seeking a Product Support Specialist based in Norway for a remote-first role that blends technical customer support, product expertise, and customer advocacy. Guide customers through onboarding, troubleshooting, integrations, and discovery while documenting issues with engineering and contributing to technical knowledge resources to improve the overall software experience.

This role emphasizes deep problem solving, cross-functional collaboration, and a strong customer mindset in a

Qualifications

• Excellent written and verbal communication for technical and non-technical audiences.
• Hands-on experience diagnosing technical issues across browsers and devices.
• Willingness to learn SQL/JS/APIs and related tools.

Responsibilities

• Support customers through onboarding, account setup, troubleshooting, feature discovery, and integrations.
• Investigate and resolve issues across multiple channels (email, Slack, social, forums).
• Diagnose technical problems, reproduce and document bugs with engineering collaboration.
• Contribute to knowledge resources and internal documentation.
• Lead or contribute to projects to improve the support experience and product operations.

Skills

Communication

Troubleshooting

Product mindset

Problem-solving

Technical curiosity

Tools

SQL

JavaScript

APIs

GitHub

Job description

Jobgether is seeking a Product Support Specialist based in Norway for a remote-first role that blends technical customer support, product expertise, and customer advocacy. Guide customers through onboarding, troubleshooting, integrations, and discovery while documenting issues with engineering and contributing to technical knowledge resources to improve the overall software experience.

This role emphasizes deep problem solving, cross-functional collaboration, and a strong customer mindset in a