End-User Tech Support Specialist

Jobgether; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life and AD&D insurance

Disability coverage

Telehealth options

Tuition reimbursement

Flexible working conditions

Career development opportunities

Job summary

Jobgether is seeking a Level 2 technical support specialist to assist customers across consumer products and digital services. You will troubleshoot issues via phone, email, and chat, guide users through online stores and repair portals, and help improve self-service resources.

The role requires strong communication, analytical thinking, and the ability to stay composed during challenging interactions. A customer-first mindset and collaboration within a diverse team are valued.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years in customer service, tech support, e‑commerce, or tech focus.
• Strong PC knowledge and MS Office; JD Edwards a plus.
• Solid troubleshooting and analytical skills; able to diagnose issues.

Responsibilities

• Provide Level 2 post-sales technical support via phone, email, and chat across consumer products and digital services.
• Handle escalations from self-service resources and online help tools.
• Diagnose issues and provide step-by-step solutions to customers.
• Support repair-service processes and communicate progress to customers.
• Assist customers with self-service platforms and online purchasing journeys.
• Contribute to self-help content to reduce avoidable requests.

Skills

Problem solving

Communication

Technical troubleshooting

Customer service

Multitasking

Education

Bachelor's degree

Tools

JD Edwards

Microsoft Office

CRM systems

Job description

Jobgether is seeking a Level 2 technical support specialist to assist customers across consumer products and digital services. You will troubleshoot issues via phone, email, and chat, guide users through online stores and repair portals, and help improve self-service resources.

The role requires strong communication, analytical thinking, and the ability to stay composed during challenging interactions. A customer-first mindset and collaboration within a diverse team are valued.