Remote Product Support Specialist — Americas (Enterprise)

Ashby; San Francisco (CA); Hybrid; CAD 97,000 - 143,000; Full time

Benefits offered by this job

Unlimited PTO

10-year exercise window for stock options

$100/month education budget

Twelve weeks of fully paid family leave

Job summary

Ashby is looking for Product Support Specialists to join their team remotely. Candidates should have strong problem-solving skills, experience with B2B customer support, and a desire to learn a complex product. The role involves direct customer interaction, troubleshooting, and enhancing customer experiences. Benefits include unlimited PTO, stock options, and a generous education budget. Compensation ranges from $70K to $103.5K. It's an exciting time to enhance your career with Ashby, as they build the next generation of enterprise software.

Qualifications

• Experience with a complex product and eagerness to learn.
• Ability to provide clear and thorough customer responses.
• Experience in troubleshooting complex technical issues.

Responsibilities

• Work closely with customers daily to troubleshoot issues.
• Provide detailed guidance on product workflows.
• Contribute to the team's overall customer experience.

Skills

Problem-solving skills

B2B customer support experience

Attention to detail

Technical troubleshooting

Ownership in solution finding

Curiosity

Job description

Ashby is looking for Product Support Specialists to join their team remotely. Candidates should have strong problem-solving skills, experience with B2B customer support, and a desire to learn a complex product. The role involves direct customer interaction, troubleshooting, and enhancing customer experiences. Benefits include unlimited PTO, stock options, and a generous education budget. Compensation ranges from $70K to $103.5K. It's an exciting time to enhance your career with Ashby, as they build the next generation of enterprise software.