SaaS Product Support Specialist – Europe (Weekend)

Ashby; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave (US)

Equipment budget

Education budget

Job summary

Ashby is hiring Product Support Specialists to join our Europe-based support team. You will own complex SaaS troubleshooting from first report to resolution, guiding customers through integrations, workflows, and best practices while maintaining thorough, empathetic communication.

You’ll work with customers daily, balance investigation with clear updates, and contribute to projects that improve our support workflows.

Qualifications

• Own complex SaaS troubleshooting from first report through resolution.
• Explain technical issues concisely and adapt to the audience.
• Be curious and proactive in solving problems beyond the surface.
• Delight customers with thorough, clear, and empathetic responses.
• Experience in B2B support across SMB to enterprise.

Responsibilities

• Work closely with customers every day.
• Handle troubleshooting of complex integrations and configurations.
• Guide customers through detailed workflows and best practices.
• Contribute to projects that improve support workflows and tooling.

Skills

SaaS troubleshooting

Technical communication

Customer empathy

Ownership

Async work

Job description

Ashby is hiring Product Support Specialists to join our Europe-based support team. You will own complex SaaS troubleshooting from first report to resolution, guiding customers through integrations, workflows, and best practices while maintaining thorough, empathetic communication.

You’ll work with customers daily, balance investigation with clear updates, and contribute to projects that improve our support workflows.