RCS Product Support Specialist

iHeartMedia; Nebraska; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

Paid vacation and sick time

Company holidays

Spirit day and volunteering

401K plan

Employee Assistance Program (EAP)

Voluntary programs

Job summary

iHeartMedia is seeking a Product Support Specialist to be the primary contact for clients, handling calls and emails from the United States and other countries 24x7 in a remote role. You’ll address issues across software clock building, audio device configuration, networking, and SQL Server reviews.

The ideal candidate has a background in Radio automation software, strong customer service, and teamwork, with solid knowledge of networking, Windows, and broadcast systems.

Qualifications

• Experience working with radio automation software is required.
• Excellent customer service skills and ability to work in a team.
• Attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Document interactions with customers; provide answers by identifying problems; guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Maintain up-to-date skills by educational opportunities and networking.
• Handle calls, emails, and social interactions from customers in the US and other countries.
• Collaborate with other RCS teams to extend product capabilities.
• Have fun!

Skills

Radio automation software

Customer service

Teamwork

Networking basics

Windows knowledge

Broadcast systems

Tools

GSelector

Zetta

NexGen

Job description

iHeartMedia

The World’s Largest Broadcast Software Provider.

RCS Worldwide is home to four industry-defining brands: RCS, Media Monitors, Mediabase, and Florical Systems — serving the broadcast, music, and media intelligence markets across 120 countries. Every day, thousands of radio and television stations around the world rely on RCS technology to stay on air, sound great, and compete in a rapidly changing landscape.

Here is what makes us different:

We are the company behind the scenes of media that billions of people consume every day. When a song plays on your favorite radio station, when a song charts in the music industry, when a TV network stays on air without a second of downtime — there is a good chance RCS technology played a role. Our portfolio touches every corner of the media ecosystem, from playout and music scheduling to international advertising intelligence and airplay analytics.

We are a global team passionate about the industry we serve and moving with the speed and ambition to lead it forward.

If this opportunity excites you, but your experience doesn’t align perfectly with every qualification, we encourage you to apply. At RCS Worldwide, we know that great talent comes from many different backgrounds and experiences. We’re committed to building an inclusive, collaborative workplace where people can grow, contribute, and make a meaningful impact.

What We Need:

Looking for a new challenge? Love solving issues? Join us as a Product Support Specialist and be the primary point of contact with clients. You’ll be handling phone calls and emails from customers in the United States and other countries 24x7. You’ll provide timely and accurate answers on a wide range of topics. Examples include software clock building, configuring audio devices, network infrastructure, or reviewing a SQL Server database. This is a remote position.

What You’ll Do:

• Document interactions with customers; provide answers by identifying problems; research and guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation that can be used to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.
• Handling phone calls, emails, and social interactions from customers in the United States and other countries.
• Working with other departments within RCS teams to further extend our product capabilities.
• Have fun!

What You’ll Need:

The ideal candidate should possess a background in Radio automation software. They should also have excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast-paced environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems.

• We are looking for people with experience working in a Radio, IT, or an Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable.
• If you have prior Customer Service experience, we want to hear from you.
• We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
• Ideally, you already have well-developed troubleshooting and investigative skills.
• We never close! Alternate schedules may be required.
• Bilingual English\\Spanish abilities are a plus.
• We need someone with a can-do attitude!

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications.

$23.07 - $28.84

Location:

VIRTUAL MST, NE

Position Type:

Regular

Time Type:

Full time

Pay Type:

Hourly

Benefits:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable)
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Click Here to learn about the San Francisco Fair Chance Ordinance .

Our organization participates in E-Verify. Click here to learn about E-Verify.