Remote Product Support & Implementation Analyst

SitusAMC; Providence (RI); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO and Holidays

Medical/Dental/Vision

401K

Job summary

SitusAMC is seeking an analyst to act as a liaison between SitusAMC and its clients, facilitating software delivery, validation, and training within client environments.

The role requires documenting specifications, conducting trainings, and performing on-site or virtual service delivery. Applicants typically have an associate degree and 2–4 years of relevant experience, with strong customer service skills and problem solving.

Qualifications

• Associate degree or equivalent from two-year college or technical school and one-year related experience and/or training; or equivalent combination of education and experience
• 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent
• Knowledge of: Internet browser software, and Microsoft Office suite
• Exhibits ability to learn and apply new skills
• Identifies and resolves problems in a timely manner gathering and analyzing information skillfully
• Works cooperatively in group situations; works actively to resolve conflicts
• Displays strong customer service acumen and skills

Responsibilities

• Acts within alignment of security roles.
• Document specifications and create documentation (User Guides, Release Notes, Configurations).
• Conduct Client Admin, Client End-User, and Internal trainings.
• Performs both on-site and utilizing VSD (Virtual Service Delivery).
• Demonstrate Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations.
• Configure application Setup, and Installation.
• Apply SitusAMC application knowledge and understanding of business concepts.
• Read and interpret XML’s (Extensible Markup Language) as preferred experience.
• Test SitusAMC Applications for Project and Support-related activities.
• Validate findings, both internal and external.
• Analyze specifications and requirements.
• Such other activities as may be assigned by your manager.

Skills

Learning ability

Problem solving

Teamwork

Customer service

Independence

Attention to detail

Business acumen

Education

Associate degree or equivalent

Tools

Microsoft Office

Internet browsers

Job description

SitusAMC is seeking an analyst to act as a liaison between SitusAMC and its clients, facilitating software delivery, validation, and training within client environments.

The role requires documenting specifications, conducting trainings, and performing on-site or virtual service delivery. Applicants typically have an associate degree and 2–4 years of relevant experience, with strong customer service skills and problem solving.