Remote Product Support Engineer - .NET/C# & Cloud

Eightelevengroup; Minnetonka, Northern (MN, KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Employee Assistance Program

Job summary

Eight Eleven Group is seeking a Product Support Engineer for a remote role serving a Fortune 100 healthcare software platform. You will troubleshoot, diagnose, and resolve issues in cloud-based environments, collaborating with operations, development, and business teams in an agile setting.

Proficiency in .NET, C#, Angular, and SQL is required, with Postman and REST API experience preferred. The position supports EST or CST time zones and offers comprehensive benefits.

Qualifications

• Bachelor's degree or higher, or High School Diploma/GED with a minimum of 3 years of software development experience
• Experience developing applications using Microsoft .NET framework and C#
• Experience working with Angular across various web platforms
• Experience with SQL and relational databases
• 1+ years’ experience supporting commercial applications in a Microsoft environment (preferred)
• Exceptional analytical and problem-solving skills
• Structured, methodical approach to systems development and troubleshooting
• Ability to quickly learn and adapt to complex architectures
• Experience with Postman, HTML5, and REST APIs (preferred)
• Ability to work cross-functionally with support, development, and business teams
• Experience supporting, maintaining, and developing cloud-based software platforms

Responsibilities

• Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
• Troubleshoot, diagnose, and resolve production issues, serving as the first line of defense in identifying root causes
• Collaborate cross-functionally with support, development, and business teams to efficiently address customer issues
• Actively participate as a member of a high-performance software development and support team in an agile environment
• Support, maintain, and contribute to the development of software technology platforms utilizing Microsoft, Cloud, and Web technologies for global healthcare markets
• Develop and maintain applications using the Microsoft .NET framework, C#, Angular, and SQL
• Apply structured, methodical approaches to systems development and troubleshooting
• Quickly learn and adapt to complex system architectures
• Utilize tools such as Postman, HTML5, and REST APIs for application support and integration

Skills

Microsoft .NET

C#

Angular

SQL

REST APIs

Postman

Cloud environments

Education

Bachelor's degree or higher

Tools

Postman

HTML5

Job description

Eight Eleven Group is seeking a Product Support Engineer for a remote role serving a Fortune 100 healthcare software platform. You will troubleshoot, diagnose, and resolve issues in cloud-based environments, collaborating with operations, development, and business teams in an agile setting.

Proficiency in .NET, C#, Angular, and SQL is required, with Postman and REST API experience preferred. The position supports EST or CST time zones and offers comprehensive benefits.