Remote Product Ops & Support Specialist (Healthcare Tech)

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base + bonus

Remote work within United States

Health, vision, dental benefits

Equity upside potential

Professional growth and mentorship

Job summary

Jobgether Partner is seeking a Product Operations and Support Specialist based in the United States for a remote, high-ownership role in a live clinical environment. You will serve as a Tier 2 escalation point across hardware, software, image quality, connectivity, and EHR integrations, helping to drive improvements and knowledge resources.

The role blends hands-on troubleshooting with product operations, customer enablement, and regulated medical device complaint handling, partnering with

Qualifications

• 3+ years in technical or product support for software as a medical device or hardware-software medical device.
• Experience troubleshooting across hardware and software boundaries.
• Familiarity with quality management and complaint-handling in regulated environments.
• Knowledge of FDA 21 CFR 820/QMSR, ISO 13485, or EU MDR is a plus.

Responsibilities

• Serve as Tier 2 escalation for customer feedback and semi-technical product issues.
• Troubleshoot hardware-software boundary problems and identify source of issues.
• Reproduce issues on equipment at remote sites and coordinate resolutions.
• Document device feedback and complaints per quality management and regulatory requirements.
• Develop and maintain knowledge base, runbooks, and training resources for CS teams.

Skills

Technical Support

Product Operations

Issue Escalation

Regulatory Knowledge

Job description

Jobgether Partner is seeking a Product Operations and Support Specialist based in the United States for a remote, high-ownership role in a live clinical environment. You will serve as a Tier 2 escalation point across hardware, software, image quality, connectivity, and EHR integrations, helping to drive improvements and knowledge resources.

The role blends hands-on troubleshooting with product operations, customer enablement, and regulated medical device complaint handling, partnering with